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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong IT support capabilities, including incident management, troubleshooting, and remote assistance, while effectively communicating in both German and English. Proficient in using Windows 11 and Microsoft Office 365 within an enterprise environment.
Highest-signal resume keywords
Incident ManagementTroubleshootingRemote SupportWindows 11Microsoft Office 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ProcessingPrioritizationClassificationDocumentationFirst-Level Assistance
Soft Skills
Team CollaborationCommunication
Certifications & Qualifications
Vocational Training in IT
Industry Keywords
IT SupportEnterprise EnvironmentTicketing System
About the role
Key responsibilities & impact- Professionally handle incoming software and hardware incidents in an enterprise customer environment
- Process incidents in the ticketing system, including prioritization, classification, and documentation
- Perform troubleshooting and initiate appropriate measures
- Provide first-level assistance and solutions via remote support
- Escalate incidents to downstream support teams where necessary
Requirements
What you’ll need- Strong affinity for IT
- Enjoy working as part of a team
- Very good written and spoken German skills, at least C1 level
- Good English skills are an advantage
- Confident working with Windows 11
- Confident working with Microsoft Office 365
- Completed vocational training in IT or professional experience in an IT support environment (nice to have)
Benefits
Comp & perks- Central location with excellent public transport links in the heart of Hamburg
- Health promotion support from an in-house occupational psychologist
- Subsidy for prescription computer glasses
- Support for personal and professional development
- ITIL Foundation certification offered after successfully completing the probationary period
- Deutschlandticket subsidy
- JobRad bicycle leasing
- Company pension scheme subsidy
- Secure working environment
- Mobile working possible one day per week after the probationary period
- In-house gym with personal trainer and yoga classes
- Sponsorship of participation in sporting events
- Modern office building with height-adjustable desks at every workstation
- Employee referral bonus for successful hires
- Attractive discounts through Corporate Benefits
- Regular company events, such as summer parties and Christmas celebrations
- Positive, collaborative working atmosphere based on mutual respect