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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT service support, including installation and configuration of hardware and software, troubleshooting networks, and managing user accounts in Active Directory. Proficient in customer service with strong problem-solving skills and bilingual communication in German and English.
Highest-signal resume keywords
IT Service Technician QualificationActive Directory ConfigurationNetwork TroubleshootingVPN SetupCustomer Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Issue DiagnosisData RecoveryNetwork PatchingSoftware RepairMobile Device Management
Soft Skills
Problem-Solving SkillsAnalytical UnderstandingSystematic Work ApproachCustomer FocusService Commitment
Tools & Technologies
EmpirumDECT PhonesMicrosoft OfficeSAPPrint Servers
Industry Keywords
Telecommunications DevicesRemote AccessITILClient ServicesUser Account Administration
About the role
Key responsibilities & impact- Support exciting projects in large, partly international customer environments
- Take responsibility for client services
- Install notebooks and PCs via Empirum
- Diagnose and resolve technical issues
- Set up VPN connections for notebooks
- Configure DECT phones
- Perform data recovery
- Patch networks
- Set up network switches
- Troubleshoot networks
- Reorder, reassign, decommission, and repair defective software
- Relocate users, including client hardware and telephones
- Patch network or telephone connections
- Configure user settings, drive mappings, and access permissions in Active Directory
- Support the installation and configuration of mobile device management systems and the administration of user accounts
Requirements
What you’ll need- Completed training as an IT service technician or equivalent qualification
- Strong knowledge of Microsoft Office products
- Basic knowledge of Active Directory, networking, remote/VPN access, print servers, SAP, and ITIL
- Knowledge of telephone systems and telecommunications devices (Samsung, Apple, etc.) is desirable
- Strong customer and service orientation
- Careful and systematic approach to work
- Strong problem-solving skills and analytical understanding
- High level of customer focus and service commitment
- Very good German and English language skills
- Experience as an IT Service Engineer is expected; no specific minimum duration is stated
Benefits
Comp & perks- 30 days of annual leave
- Annual salary and bonus review
- Employer-funded occupational pension plan
- Flat hierarchies, an informal first-name culture, and short decision-making processes
- MacBook or Windows laptop, plus an iPhone with dual SIM
- Permanent employment contract with a forward-looking IT company
- Individual professional development through our career model, structured training catalogue, and regular development discussions
- Free parking in the immediate vicinity
- Subsidy toward the leasing rate for a JobRad bicycle
- Mainz 05 stadium experiences, summer party, bowling, online quiz, and more