IT Service Engineer – all genders

DATAGROUP

. Manage and provide on-site services within order and incident management for digital workplace / Workplace-as-a-Service environments .

Posted 10/25/2026full-timeGünzburg • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing on-site IT services, including incident management and troubleshooting for digital workplace environments. Proficient in setting up and supporting PC systems, printers, and telecommunications devices, with strong knowledge of Microsoft Windows and Office applications.

Highest-signal resume keywords

IT Specialist For System IntegrationMicrosoft Windows 10/11PC Hardware SupportTelecommunications KnowledgeAdvanced German Language Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementPC System SetupTroubleshootingNetwork Component InstallationTelecommunications Line PatchingTicketing System ProficiencyPrinter SupportNetworking Technologies KnowledgeRemote/VPN AccessITIL Knowledge

Tools & Technologies

Microsoft Office 2010HP DevicesLenovo DevicesVoIPPrint Servers

Industry Keywords

Workplace-as-a-ServiceDigital WorkplaceOn-Site ServicesIncident ReportsTechnical Experience

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Manage and provide on-site services within order and incident management for digital workplace / Workplace-as-a-Service environments
Troubleshoot and support IT equipment in conference rooms
Deliver, install, repair, set up, and upgrade PC systems
Process incident reports using a ticketing system
Set up PC systems with the relevant customer image
Set up and support special devices
Provide on-site printer support, including replacements, network connectivity, and troubleshooting
Replace, install, and document network components
Patch and troubleshoot telecommunications lines
Set up, dismantle, and reconfigure PC workstations
Participate in projects relating to workplace services

Requirements

What you’ll need

Completed vocational training as an IT Specialist for System Integration or a comparable qualification
Career changers and entry-level candidates are welcome, provided they have gained some initial practical technical experience
Strong knowledge of Microsoft Windows 10/11 and Microsoft Office 2010 or later
Good experience working with standard hardware for PC/notebook workstations, including HP and Lenovo devices, as well as printers
Knowledge of telecommunications endpoints, including iPhones, iPads, smartphones, and VoIP
Desirable: knowledge of networking technologies, remote/VPN access, print servers, and ITIL
Advanced German language skills and good command of English and/or another foreign language, both spoken and written

Benefits

Comp & perks

30 days of annual leave
Annual salary and bonus review
Employer-funded occupational pension scheme
Flat hierarchies, an informal first-name culture, and short decision-making processes
MacBook or Windows laptop and an iPhone with dual SIM
Permanent employment contract
Individual development support through our career model, structured training catalogue, and regular development discussions
Free parking in the immediate vicinity
Subsidy toward the leasing rate for a company bicycle through JobRad
Mainz 05 stadium experiences, summer party, bowling, online quiz, and more