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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with a focus on customer service, effective communication, and ticket management in a multilingual environment. Proficient in managing service requests and adhering to service level agreements while providing support to French-speaking customers.
Highest-signal resume keywords
IT Service Desk ExperienceTicket ManagementCustomer Service OrientationMultilingual CommunicationService Level Agreement (SLA) Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT BackgroundTicketing System DocumentationTechnical Problem SolvingServicePortal ManagementLanguage Proficiency in FrenchLanguage Proficiency in GermanLanguage Proficiency in English
Soft Skills
Customer-Focused ApproachStrong Comprehension SkillsStructured Work ApproachExcellent Communication Skills
About the role
Key responsibilities & impact- Act as the first point of contact for addressing customers’ technical challenges
- Provide customers with fast and competent support
- Document and classify tickets in the ticketing system
- Manage and administer requests in the ServicePortal (Monday to Friday, between 6:00 a.m. and 6:00 p.m.; maximum 5 days per week and 8 hours per day)
- Forward tickets to second-level support teams
- Manage and monitor tickets in accordance with service level agreements (SLAs)
- Provide friendly and competent support to French-speaking customers
Requirements
What you’ll need- IT background through completed IT training, a completed degree in IT, or professional experience in an IT service desk role
- Customer-focused and service-oriented approach to work
- Quick learner with strong comprehension skills
- Structured approach to work
- Excellent communication skills and strong command of language
- Very good German language skills, both written and spoken
- Very good English language skills (B2), both written and spoken
- Very good French language skills (B2), both written and spoken
- Ability to support French-speaking customers clearly and competently
Benefits
Comp & perks- Permanent employment on a full-time or part-time basis
- Generous home-office policy with state-of-the-art IT equipment
- Location-independent remote work possible
- Subsidy toward prescription computer glasses
- Weekly exercise program
- Bike leasing program
- Regular provision of fresh fruit and vitamins
- Support for sports and fitness activities
- Germany-wide public transport ticket for €35
- Personalized onboarding from experienced professionals
- Feel-good management
- Free professional development opportunities
- Various additional benefits
- Company breakfasts
- Celebrations and team events
- High appreciation, with short communication and decision-making channels