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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring, installing, and integrating workplace systems while providing comprehensive hardware and software support. Proficient in Active Directory administration and troubleshooting Windows operating systems, with strong networking knowledge and experience in managing customer environments.
Highest-signal resume keywords
Active Directory AdministrationWindows Operating Systems TroubleshootingNetworking Knowledge (Switches, Routers)Office 365 Application SupportFluent German and Solid English Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workplace Systems ConfigurationIT Maintenance and AdministrationData Backup and Recovery ManagementMobile Device Management (MDM)Ticketing System OperationAsset ManagementNetworking Technologies (WAN, VLAN, VPN)Technical Documentation CreationOnboarding New EmployeesTroubleshooting PCs and Similar Devices
Soft Skills
Problem-SolvingCustomer SupportCommunication Skills
Certifications & Qualifications
Vocational Training as IT Specialist for System IntegrationClass B Driver's License
Industry Keywords
International Customer EnvironmentsWorkplace Hardware and Software SupportTerminal Server ManagementOperating Manuals
About the role
Key responsibilities & impact- Support ongoing operations in large, partly international customer environments
- Configure, install, and integrate workplace systems in the client environment
- Administer Active Directory
- Manage sessions on terminal servers
- Receive, qualify, and resolve or escalate support requests
- Provide workplace hardware and software support by phone, remotely, and onsite at customer locations
- Perform required IT maintenance and administration processes
- Create and maintain documentation and operating manuals
- Onboard new customer employees
- Monitor and manage data backup and recovery
- Optional: Support the Mobile Device Management (MDM) area
Requirements
What you’ll need- Completed vocational training as an IT Specialist for System Integration (or equivalent); career changers with several years of professional experience in a comparable area are also welcome
- Excellent technical knowledge of workplace systems, including PCs, notebooks, tablet PCs, printers, smartphones, and similar devices
- Practical experience troubleshooting Windows operating systems
- Confident experience administering Active Directory
- Solid networking knowledge, particularly switches and routers
- Practical experience with application software from Office 2010 onward, ideally including Office 365
- Knowledge of the operation and use of a ticketing system, including asset management
- Basic knowledge of networking technologies, including WAN, VLAN, and VPN
- Fluent German and solid English language skills
- Class B driver's license required
Benefits
Comp & perks- Flexible working hours to support an optimal work-life balance
- 30 days of vacation per year
- Additional paid days off on December 24 and December 31, 2026
- Annual salary and bonus review
- Employer-funded occupational pension plan
- Flat hierarchies, an informal first-name culture, and short decision-making processes
- MacBook or Windows laptop and iPhone with dual SIM
- Permanent employment contract
- Individual professional development through a career framework, training catalog, and regular development discussions
- State-of-the-art offices with ergonomic equipment in a central location and direct access to bus and rail services
- Free parking in the immediate vicinity
- Subsidy toward the leasing rate for a company bicycle through JobRad
- Mainz 05 stadium experience, summer party, bowling, online quiz, and more