FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise software and SaaS customer success, focusing on account management, user support, and strategic engagement to optimize client value and retention. Proficient in navigating complex stakeholder environments and integrating solutions into client workflows.
Highest-signal resume keywords
Enterprise Software Customer SuccessAccount Management ExperienceUser-Level Product SupportStrategic Engagement TechniquesDetail-Oriented Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account StrategiesCustomer Feedback CollectionProduct RecommendationsComplex Software Solutions ManagementClient Retention Strategies
Soft Skills
Self-MotivationAbility to Handle Competing PrioritiesStrong Focus on Client Experience
Certifications & Qualifications
Bachelor's Degree or Equivalent Experience
Industry Keywords
SaaSCorporate RiskCrisis ManagementSocial Media AnalysisCyber Experience
About the role
Key responsibilities & impact- Serve as the platform expert and ensure value optimization for a portfolio of accounts
- Use scaled and strategic engagement techniques to support a diverse user base
- Interface with key stakeholders to align on business goals and objectives
- Manage complex software solutions and multiple client stakeholders
- Develop proactive account strategies to drive retention and opportunistic growth
- Provide user-level support to augment business development efforts across the Corporate Risk vertical
- Learn client missions and operational processes to integrate Dataminr into workflows and recommend best practices
- Collect customer feedback and articulate product recommendations for product development, engineering, and product teams
- Develop insights into customer use cases, internal decision-making nuances, budget cycles, and information necessary to close renewals
- Navigate and influence users, influencers, and budget decision makers in the buying process
Requirements
What you’ll need- Bachelor's degree or equivalent relevant experience in a related field
- 6-8+ years of enterprise software or SaaS customer success/account management experience with a demonstrated track record of success
- Experience providing product support at the user level
- Self-motivation and ability to handle multiple competing priorities in a fast-paced environment
- Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
- Knowledge and/or experience of publicly available information and social media analysis efforts of enterprise organizations, including corporate security, risk, or crisis management is a plus
- Cyber experience is a plus
Benefits
Comp & perks- Annual commission target included in OTE
- Company equity
- Flexible work arrangements
- Generous PTO and sick leave
- Professional development funds
- Manager development programming
- Employee resource group (ERG) network