Customer Success Manager

Dataminr

. Expand the scope and scale of First Alert adoption while driving successful customer outcomes within the assigned portfolio .

Posted 10/15/2026full-timeArlington • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management, with a focus on driving retention and satisfaction within the public sector, particularly for the Department of Defense. Proficient in developing scalable programs and strategies that align with enterprise objectives and enhance customer workflows.

Highest-signal resume keywords

Customer Success ManagementPublic Sector ExperienceAccount ManagementData-Driven MetricsSecret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Growth StrategiesProgram ImplementationProduct DemonstrationsCapability BriefingsCustomer Feedback Collection

Soft Skills

Oral CommunicationWritten CommunicationProject ManagementRelationship Building

Tools & Technologies

First Alert PlatformSoftware/SaaS Solutions

Industry Keywords

Department of DefenseMilitary OperationsEmergency ManagementReal-Time AlertingPublicly Available Information

About the role

Key responsibilities & impact

Expand the scope and scale of First Alert adoption while driving successful customer outcomes within the assigned portfolio
Ensure retention, renewals, and customer satisfaction
Design and implement scalable programs integrating First Alert into customer workflows and aligning with enterprise-level objectives
Develop and maintain account relationships through capability briefings, product demonstrations, trainings, playbooks, and regular check-ins
Serve as a First Alert platform expert and support organizational goals and positive customer outcomes
Collect customer feedback and articulate recommendations for First Alert product development to engineering and product teams
Leverage data-driven metrics and reporting to identify risks and opportunities affecting retention and growth
Develop account-growth strategies and leads for Direct API and Connectors for the DoD Sales Team

Requirements

What you’ll need

Ability to obtain a Secret clearance at a minimum
Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience OR experience implementing and leading military, accounts, programs, or operations supporting senior military leaders
Specific experience supporting the public sector, including but not limited to the US Department of Defense
Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including military, law enforcement, or emergency management
Ability to communicate orally and in writing complex concepts to technical and non-technical customers within the Software/SaaS space or with senior military leaders and decision makers in presentations
Ability to execute independently on multiple and competing projects and deadlines

Benefits

Comp & perks

Company equity
Flexible work arrangements
Generous PTO and sick leave
Professional development funds
Manager development programming
Employee resource group (ERG) network
Competitive benefits package aimed at keeping employees happy and healthy
Approximately 25% travel for ongoing training and client engagements