Customer Success Manager, Cyber

Dataminr

. Own commercial and customer outcomes for a portfolio of strategic Private Sector accounts .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic Private Sector accounts, driving product adoption, and executing customer success strategies. Proficient in building executive-level relationships and utilizing data-driven metrics to enhance customer satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCybersecurity KnowledgeStakeholder CommunicationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Software ExperienceSaaS ExperienceRenewal ManagementUpsell and Cross-Sell IdentificationData-Driven Metrics Analysis

Soft Skills

Effective CommunicationMentoringHigh AccountabilityIndependent Execution

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Private SectorCyber PortfolioCustomer Success ProgramsCapability BriefingsProduct Demonstrations

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own commercial and customer outcomes for a portfolio of strategic Private Sector accounts
Drive product adoption, renewal, expansion, and high customer satisfaction
Build and execute multi-year account strategies aligned with enterprise-level security objectives
Forecast renewals and identify upsell and cross-sell opportunities
Design and scale customer success programs and playbooks integrating Dataminr Cyber Portfolio into customer workflows
Help shape the wider customer success approach and mentor Customer Success Associates
Build and maintain executive-level relationships with CISOs and security leaders
Deliver capability briefings, product demonstrations, executive business reviews, and regular check-ins
Act as a Cyber platform expert and trusted advisor
Use data-driven metrics to anticipate retention and growth risks and opportunities
Turn customer feedback into recommendations for Cyber Defence product development

Requirements

What you’ll need

3+ years of enterprise software or SaaS customer success/account management experience, including managing a portfolio of accounts
Experience supporting renewals and identifying expansion opportunities across a portfolio of accounts
Knowledge and/or experience with publicly available information, cybersecurity, and the real-time alerting needs of Private Sector organisations
Outstanding ability to communicate complex concepts orally and in writing to technical and non-technical audiences
Experience presenting to senior stakeholders and decision makers
Ability to collaborate effectively with cross-functional teams, including Sales, Product, and Engineering
High level of accountability and ability to execute independently on competing priorities and deadlines
Bachelor's degree or equivalent relevant experience in a related field

Benefits

Comp & perks

Flexible work arrangements
Generous PTO and sick leave
Competitive benefits package
Employee resource group (ERG) network
Manager development programming
Professional development funds
Company equity
Annual commission target as part of OTE