Customer Success Manager, Cyber

Dataminr

. Own commercial and customer outcomes for a portfolio of strategic Private Sector accounts .

Posted 10/14/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic Private Sector accounts, driving product adoption, and executing account strategies aligned with enterprise-level security objectives. Proficient in building executive-level relationships and utilizing data-driven metrics to enhance customer success and product development.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCybersecurity KnowledgeData-Driven Decision MakingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Software ExperienceSaaS Account ManagementProduct Adoption StrategiesRenewal ForecastingUpsell and Cross-Sell Identification

Soft Skills

Communication SkillsMentoringCollaborationAccountabilityIndependent Execution

Tools & Technologies

Dataminr Cyber Portfolio

Industry Keywords

Private SectorCyber DefenceReal-Time AlertingCustomer Workflow ProgramsCapability Briefings

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own commercial and customer outcomes for a portfolio of strategic Private Sector accounts
Drive product adoption, renewals, expansion, and high customer satisfaction
Build and execute multi-year account strategies aligned with enterprise-level security objectives
Forecast renewals and identify upsell and cross-sell opportunities
Design and scale customer workflow programs and playbooks integrating Dataminr Cyber Portfolio
Shape the wider customer success approach and mentor Customer Success Associates
Build and maintain executive-level relationships with CISOs and security leaders
Conduct capability briefings, product demonstrations, executive business reviews, and regular check-ins
Act as a Cyber platform expert and trusted advisor
Use data-driven metrics to anticipate retention and growth risks and opportunities
Turn customer feedback into recommendations for Cyber Defence product development

Requirements

What you’ll need

3+ years of enterprise software or SaaS customer success/account management experience, including managing a portfolio of accounts
Experience supporting renewals and identifying expansion opportunities across a portfolio of accounts
Knowledge and/or experience with publicly available information, cybersecurity, and the real-time alerting needs of Private Sector organisations
Outstanding ability to communicate complex concepts, orally and in writing, to technical and non-technical audiences, including presenting to senior stakeholders and decision makers
Strong collaboration with cross-functional teams, including Sales, Product, and Engineering
High level of accountability and ability to execute independently on competing priorities and deadlines
Bachelor's degree or equivalent relevant experience in a related field

Benefits

Comp & perks

Flexible work arrangements
Generous PTO and sick leave
Competitive benefits package
Employee resource groups (ERG) network
Manager development programming
Professional development funds
Company equity
Annual commission target for the role (included in OTE)