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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and technical roles within cybersecurity, focusing on Threat Intelligence Platforms, SOAR, and SIEM technologies. Capable of integrating complex systems, designing workflows, and effectively communicating technical concepts to diverse stakeholders.
Highest-signal resume keywords
Customer Success ManagementThreat Intelligence Platforms (TIP)SOAR IntegrationPython ScriptingNetwork Security
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Threat IntelligenceSIEMSOARLinuxCloud Platforms (SaaS/IaaS)REST API IntegrationsMITRE ATT&CKSTIX/TAXIITechnical DiscoveryProcess Mapping
Soft Skills
Excellent CommunicationOrganizational SkillsProblem-SolvingRelationship BuildingProject Ownership
Certifications & Qualifications
Bachelor's Degree in Computer ScienceMaster's Degree in Computer Science
Industry Keywords
CybersecurityThreat Intelligence LifecycleCustomer RetentionService RequestsAutomated Playbooks
Tech Stack
Tools & technologiesCloudCyber SecurityLinuxPython
About the role
Key responsibilities & impact- Train administrator and analyst users across diverse use cases
- Deliver workshops, best practice deep dives, and architectural reviews with Customer Success Managers
- Lead technical discovery sessions to understand customer goals, workflows, and systems
- Map processes, intelligence requirements, and infrastructure into platform capabilities, data models, automated playbooks, and workflows
- Integrate SIEM, EDR, SOAR, threat feeds, and STIX/TAXII with Dataminr platforms
- Design and build playbooks, integrations, and AI-assisted agentic workflows
- Build relationships with customers' technical stakeholders
- Manage communications for service and product requests
- Bring customer feedback to Product and Engineering to influence the roadmap
- Escalate bugs and maintain solution-design best practices, playbooks, and documentation
- Identify adoption and renewal risks with Customer Success Managers
- Travel occasionally to customer sites for workshops, implementations, and problem resolution
- Support customer retention, growth, platform adoption, and solution design best practices
Requirements
What you’ll need- 3+ years in Customer Success, Support, or a technical role in cybersecurity, threat intelligence, or a related engineering field
- Direct experience with Threat Intelligence Platforms (TIP), SOAR, SIEM, or similar security automation technology
- Strong background in Linux, network security, and cloud platforms (SaaS/IaaS)
- Strong understanding of cybersecurity principles and the threat intelligence lifecycle (PIRs, collection, processing, analysis, dissemination)
- Knowledge of MITRE ATT&CK
- Knowledge of STIX/TAXII sharing standards
- Experience with Python scripting and REST API integrations
- Skilled at troubleshooting network connectivity across varied customer environments
- Excellent written and verbal communication skills
- Proven ability to explain business value and technical advantages to analysts, engineers, and senior executives
- Proven ability to own projects of increasing complexity from discovery to deployment
- Bachelor's or Master's degree in Computer Science or a related discipline, or equivalent experience
- Strong organizational and methodical problem-solving skills
Benefits
Comp & perks- Flexible work arrangements
- Generous PTO and sick leave
- Competitive benefits package
- Employee resource group (ERG) network
- Manager development programming
- Professional development funds
- Company equity
- Annual commission target included in OTE