Technical Support Engineer

Dataminr

. Configure and deploy SSO integrations for enterprise customers across identity provider environments .

Posted 10/14/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical issues across various systems, including SSO integrations and API support. Proficient in collaborating with cross-functional teams to resolve product defects and enhance customer experience.

Highest-signal resume keywords

Technical Support ExperienceAPI TroubleshootingNetwork Infrastructure UnderstandingLog Review and Problem IsolationSalesforce Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SSO Integration ConfigurationAPI Integration SupportBug ReproductionLog ReviewTroubleshooting Authentication FailuresNetwork TroubleshootingData Lookup QueriesEnvironmental Issue TroubleshootingPlatform Access Issue ResolutionKnowledge Base Documentation

Soft Skills

Excellent Communication SkillsIndependent Problem SolvingTask ManagementReliabilityProfessionalism

Tools & Technologies

SalesforceZendeskJiraSIEM PlatformsThreat Intelligence Tooling

Industry Keywords

SaaS AccessCorporate IT EnvironmentsFirewallProxyDNS

Tech Stack

Tools & technologies

DNSFirewalls

About the role

Key responsibilities & impact

Configure and deploy SSO integrations for enterprise customers across identity provider environments
Troubleshoot authentication failures, login failures, platform access issues, and browser-level problems
Debug alert delivery failures across email, mobile, webhook, and API channels
Troubleshoot customer-side network, firewall, proxy, DNS, and other environmental issues
Support API troubleshooting and integration-related cases
Investigate logs and data to identify patterns and root causes
Own customer issues from product questions and initial troubleshooting through root-cause identification, resolution, and communication
Collaborate with Product, Engineering, and Customer Success to identify and resolve product defects
Contribute to the knowledge base and support documentation
Participate in an on-call rotation with occasional weekend coverage

Requirements

What you’ll need

3+ years of experience in a technical support, systems engineering, or related technical role
Demonstrated ability to troubleshoot independently across unfamiliar systems
Understanding of network infrastructure, firewalls, proxies, DNS, and corporate IT environments affecting SaaS access
Experience with API troubleshooting or integration support
Experience with bug reproduction, log review, and problem isolation in web and mobile applications, SSO, and API implementations
Familiarity with Salesforce, Zendesk, and Jira
Familiarity with SIEM platforms, threat intelligence tooling, and security-focused integrations
Familiarity with writing or reading basic queries for data lookup and log review
Excellent written and verbal communication skills, with ability to explain complex technical concepts in non-technical terms
Experience authoring, structuring, and administering training and knowledge-base documentation
Experience working independently without immediate supervision, managing multiple tasks, and meeting critical SLAs and deadlines
Professional, reliable, and comfortable operating in a business setting

Benefits

Comp & perks

Fully remote work arrangement
Consistent shift, potentially outside standard business hours
On-call rotation with occasional weekend coverage
Flexible work arrangements
Generous PTO and sick leave
Professional development funds
Manager development programming
Employee resource group (ERG) network
Competitive benefits package