Technical Support Engineer

Dataminr

. Own the support experience for enterprise customers, from quick fixes to deep technical investigations across authentication, integrations, and customer environments .

Posted 10/16/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and troubleshooting SSO protocols such as SAML and OIDC, alongside strong web support skills for REST API setup. Capable of independently resolving complex technical issues while effectively communicating with both technical and non-technical stakeholders.

Highest-signal resume keywords

SSO Configuration and TroubleshootingSAML and OIDC ProtocolsREST API SupportTechnical Support ExperienceClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SSO ConfigurationTroubleshooting SSO ProtocolsNetwork Request InspectionBug ReproductionLog ReviewProblem IsolationCustomer Data AnalysisAPI TroubleshootingAuthentication Issues ResolutionBrowser-Level Issue Troubleshooting

Soft Skills

Clear Written CommunicationVerbal CommunicationIndependent TroubleshootingCase Management

Tools & Technologies

OktaMicrosoft Entra IDPing IdentityGoogle WorkspaceSalesforceHubSpotZendeskJiraSIEM Platforms

Industry Keywords

Technical SupportSystems EngineeringCorporate IT EnvironmentsSaaS ProductsSecurity Operations

Tech Stack

Tools & technologies

DNSFirewalls

About the role

Key responsibilities & impact

Own the support experience for enterprise customers, from quick fixes to deep technical investigations across authentication, integrations, and customer environments
Configure, deploy, and troubleshoot SSO integrations, including SAML and OIDC, across identity provider environments
Resolve login failures, platform access problems, and browser-level issues
Debug alert delivery failures across email, mobile, webhook, and API channels
Troubleshoot API and integration cases
Work through customer-side network issues involving firewalls, proxies, and DNS
Identify patterns and root causes across customer data
Collaborate with Product, Engineering, and Customer Success to resolve product defects, including security-related defects
Add to the knowledge base when closing cases
Participate in a weekend on-call rotation, checking the queue for urgent issues approximately once every seven weeks

Requirements

What you’ll need

3+ years in technical support, systems engineering, or a related technical role
Hands-on experience configuring and troubleshooting SSO protocols such as SAML and OIDC with identity providers such as Okta, Microsoft Entra ID, Ping Identity, and Google Workspace, including inspecting assertions and tokens
Strong web support skills, including inspecting network requests and supporting REST API setup
Experience reproducing bugs, reviewing logs, and isolating problems in web and mobile applications
Understanding of how corporate IT environments affect access to SaaS products
Demonstrated ability to troubleshoot independently on unfamiliar systems
Clear written and verbal communication, including explaining technical concepts to non-technical audiences, while managing multiple cases against SLAs and deadlines
Nice to have: familiarity with ticketing and project tools such as Salesforce, HubSpot, Zendesk, and Jira, basic database queries, and security operations tools such as SIEM platforms

Benefits

Comp & perks

Flexible work arrangements
Offices all over the world to foster collaboration
Generous PTO and sick leave
Competitive benefits package
Employee resource group (ERG) network
Manager development programming
Professional development funds