Senior Customer Success Manager – Dutch-speaking

DataSnipper

. Serve as a strategic partner to Audit Partners, Managers, Controllers, Finance Directors, and IT decision-makers .

Posted 11/11/2026full-timeAmsterdam • NetherlandsSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within B2B SaaS, focusing on onboarding, adoption, renewals, and expansion. Proven ability to drive business transformation and measurable outcomes while building trust-based relationships with clients.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceBusiness TransformationStrategic PartnershipFluency in English and Dutch

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingAdoptionRenewalsExpansionDataSnipper SolutionsAI ConfigurationWorkflow CustomisationBusiness ReviewsSuccess MetricsTechnical Health Indicators

Soft Skills

CollaborationAttention to DetailAdaptabilityGrowth MindsetInitiative

Industry Keywords

AuditAssuranceCustomer RelationshipsConsultative GuidanceEngagement Tracking

About the role

Key responsibilities & impact

Serve as a strategic partner to Audit Partners, Managers, Controllers, Finance Directors, and IT decision-makers
Guide customers through business transformation using DataSnipper’s AI-powered solutions
Demonstrate efficiency gains, cost savings, and quality improvements across audit and finance functions
Provide consultative guidance tailored to customer business challenges
Conduct training sessions, Business Reviews, and develop success plans
Build long-term customer relationships and partnerships
Collaborate with Product, Engineering, Sales, and Solutions Engineering teams
Share customer insights and advocate for customer needs internally
Identify expansion opportunities, demonstrate ROI, facilitate pilots, and expand adoption
Support onboarding, setup, AI configuration, and workflow customisation
Plan and facilitate in-person and virtual customer sessions
Create strategic customer roadmaps with goals, milestones, expansion opportunities, and success metrics
Track and forecast engagement, feature utilisation, business value, expansion opportunities, retention risks, and technical health indicators

Requirements

What you’ll need

5+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS
Strong grasp of the customer success motion, including onboarding, adoption, renewals, and expansion
Ability to act as a strategic customer partner and build trust-based relationships
Proven ability to drive business transformation and measurable business outcomes
Strong ownership, initiative, and attention to detail
Ability to collaborate cross-functionally
Adaptability and growth mindset
Professional fluency in English and Dutch is required
Hands-on experience in external or internal audit, or assurance is nice to have

Benefits

Comp & perks

Equity (Stock Appreciation Rights) to share in the company’s success and growth
Pension plan with a 6% contribution on top of your base salary
28 vacation days per year (full-time)
Hybrid work model with at least 3 days onsite in the Amsterdam office
Daily, freshly prepared lunches
NS business card for commuting to the office
Structured onboarding programme
Continuous learning and development initiatives
Company-wide events such as DataSnipper GO
Access to Nilo, a mental health and wellness platform
Inclusive workplace and fair, equitable hiring experience