DataSnipper

Account Manager

• Own and grow a portfolio of existing strategic-segment customers
• Build multi-threaded relationships and uncover whitespace to expand product usage
• Drive upsell and cross-sell opportunities
• Lead commercial conversations and negotiate renewals and expansions
• Own the full renewal cycle, including planning, commercial alignment, risk mitigation, and securing long-term agreements
• Collaborate with Customer Success to drive adoption and measurable value realization
• Surface customer insights and expansion blockers to inform product and go-to-market strategies
• Deliver accurate expansion forecasts and exceed growth targets

Strategic Account Manager

LLM Engineer

• Own the LLM gateway, including routing, provider failover, rate limits, retries and cost attribution across multiple model providers
• Deploy, version and deprecate models across clouds, regions and environments, including quota and capacity planning managed as infrastructure as code
• Build the shared evaluation platform with versioned datasets, experiment tracking, run and result schemas, reporting and trace linkage back to the run
• Own infrastructure for asynchronous and long-running AI workloads
• Own observability for AI traffic, including latency, retries and fallbacks, token usage, cost and errors by team and use case
• Participate in the on-call rotation, run incidents and close follow-ups
• Implement platform security and compliance controls, including retention, access control, RBAC and SSO
• Define and maintain integration contracts between the platform and consuming teams
• Partner with product and ML engineers to turn requirements into self-service platform capabilities

Senior Software Engineer – LLM Ops, Evals

AI Engineer

• Own base agents, including system prompt, context engineering, memory and state management for long-running tasks
• Design agent use of document extraction, retrieval, code and file sandboxes, and MCP integrations
• Implement sub-agent composition, planning modes, human-in-the-loop gates, and model routing across multiple providers
• Ship agent capabilities from prototype with audit domain experts through evaluation and production on Alwin
• Define and build automatic processes for continuous agent improvement
• Control costs and implement cost-efficient AI workflows
• Analyze long agent trajectories, attribute outcomes to reasoning steps and tool calls, classify failure modes, and develop fixes
• Optimize accuracy, latency and token cost
• Instrument agent behavior with the observability stack and use production traces to drive improvements
• Partner with Agent Experience, Document Intelligence and AI Platform teams to build self-service runtime capabilities
• Evaluate new models, techniques and agent patterns and bring suitable approaches into production

Strategic Account Manager

Senior Software Engineer – LLM Ops, Evals

Senior Applied AI Engineer – Agent Runtime