Call Center Supervisor

Datavant

. Serve as a working supervisor overseeing call center associates and functions related to maintaining HealthPort service quality and company profitability .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in managing call center operations, ensuring service quality and customer satisfaction. Proficient in developing policies, training associates, and implementing strategies for performance improvement.

Highest-signal resume keywords

Supervisory ExperienceCustomer Service ManagementPerformance AppraisalMicrosoft Office SuiteOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ManagementPolicy DevelopmentPerformance TrackingData AnalysisTime Management

Soft Skills

Effective CommunicationTeam OrientationProblem SolvingInterpersonal SkillsStress Management

Certifications & Qualifications

Bachelor's DegreeAssociate's Degree

Industry Keywords

Customer SatisfactionService QualityCall Volume ManagementCustomer FeedbackProductivity Monitoring

About the role

Key responsibilities & impact

Serve as a working supervisor overseeing call center associates and functions related to maintaining HealthPort service quality and company profitability
Train customer service associates
Develop and implement policies and procedures to ensure customer satisfaction
Plan and devise work schedules according to budget, call volume, and production needs
Assess the customer service model for service efficiencies and quality enhancements
Assist with performance appraisals, address complaints, and resolve problems
Ensure associates have the skills and knowledge needed to provide excellent consumer service
Manage difficult customer situations and solicit customer feedback for process improvement
Track incoming and outgoing calls and provide data to upper management
Develop short- and long-term strategies to improve morale
Monitor individual and department results to address productivity and customer concerns
Assist with developing and implementing programs benefiting the organization and customers
Communicate with management regarding creative concepts and objectives

Requirements

What you’ll need

Must have at least 2 years supervisory or management experience in a call center or customer oriented environment, preferably with a mid to large customer service team.
Experience with Microsoft Office Suite or similar tools
Proven organizational skills
Effective verbal, written and interpersonal communication skills
Ability to work with others and be extremely team oriented
Ability to sustain continuous pressure and withstand conflicting requirements
Proficient time management, problem solving and analytical skills
Must be able to work effectively in a fast paced environment
Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
Bachelor's degree or equivalent experience OR an Associate's degree and 4 years supervisory or management experience in a call center or customer oriented environment
This job is not eligible for employment sponsorship.

Benefits

Comp & perks

Equal Employment Opportunity employer
Post-offer health screenings and vaccinations may be provided/required for client safety
Reasonable accommodations for individuals with physical and mental disabilities
Total rewards strategy
Voluntary demographic questions are optional and do not affect the application or hiring process