Client Success Manager – Payer Retrieval

Datavant

. Lead the Datavant relationship with customers, ensuring strong result delivery, service and support .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $108,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Client Success Account Management, with a strong focus on project management, healthcare industry knowledge, and advanced communication skills. Proven ability to coordinate cross-functional teams and deliver results through effective problem-solving and process improvements.

Highest-signal resume keywords

Client Success Account ManagementProject ManagementHealthcare Industry KnowledgeAdvanced Excel SkillsSQL Queries

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAdvanced Excel SkillsSQL QueriesData IntegrationProcess ImprovementMedical CodingElectronic Health Record SystemsData FormatsRisk AdjustmentHealthcare Data Systems

Soft Skills

Excellent Written CommunicationExcellent Oral CommunicationDetail-OrientedTeam PlayerMeeting Leadership

Tools & Technologies

Project Management ToolsReporting ToolsPresentation Software

Industry Keywords

Healthcare IndustryPayment ModelsPhysician WorkflowClient StakeholdersCross-Functional Coordination

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead the Datavant relationship with customers, ensuring strong result delivery, service and support
Manage coordination, tracking and reporting for customer projects
Coordinate, motivate and facilitate associated project resources across data integrations, coding management, engineering, sales and executive teams
Maintain communication between internal stakeholders through reports, meetings, status updates and information sharing
Own customer operations project management processes, tools, reference materials and cross-functional usage
Monitor project status and success throughout the project lifecycle
Identify, analyze and resolve customer problems, coordinating escalation and resolution with sales and internal stakeholders
Prepare final customer reports and presentations, calculate project result summaries and coordinate results delivery with Sales
Identify, define and execute process improvements aligned with department needs and organizational goals
Partner with Engineering to identify, prevent and resolve software issues affecting customer projects

Requirements

What you’ll need

3-5 years of Client Success Account Management experience
BS degree in business, technology or related field
Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
Familiarity with healthcare data systems, data formats and processes, with ability to converse at a technical level
Advanced Excel skills
Excellent written and oral communication skills
Strong bias for action and collaboration and well-developed sense of urgency
Strong curiosity and ability to correlate data from many sources
Professional and respectful demeanor
Detail-oriented self-starter with proven track record of execution and results
Team player willing to learn and take on new responsibilities in a fast-paced, innovative environment
Advanced presentation skills and comfort presenting to multiple audiences
Ability to establish rapport with multiple client stakeholders
Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes
Demonstrated ability to conceptualize, manage and prioritize multiple projects
Project management experience preferred
Some knowledge of SQL queries preferred
This job is not eligible for employment sponsorship

Benefits

Comp & perks

Total rewards strategy
Post-offer health screenings and required vaccinations as applicable
Reasonable accommodations for individuals with physical and mental disabilities
Equal Employment Opportunity employer
Anonymous voluntary demographic questions that do not affect the application or hiring process