CPC Processor, Customer Support

Datavant

. Answer and conduct business on the telephone while maintaining excellent customer service .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing inquiries through various communication channels, including telephone and email. Proficient in maintaining confidentiality and adhering to HIPAA regulations, with a focus on attention to detail and organizational skills.

Highest-signal resume keywords

Multi-Line Phone System ExperienceIntermediate/Advanced MS Office ProficiencyData Entry SkillsHIPAA Compliance KnowledgeROI Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMedical Records ManagementInsurance Claims ProcessingProofreadingAttention to Detail

Soft Skills

Excellent Customer ServiceOrganizational SkillsProfessionalismCommunication Skills

Tools & Technologies

MS OfficeSoftware Systems for Documentation

Certifications & Qualifications

HIPAA ExaminationROI Certification Course

Industry Keywords

Health CareConfidentialityQuality AssuranceProductivity Standards

About the role

Key responsibilities & impact

Answer and conduct business on the telephone while maintaining excellent customer service
Answer release-of-information telephone calls and inquiries accurately and promptly
Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence
Document calls, inquiries, and resolutions in the appropriate software systems
Follow department and site-specific processes and procedures
Meet and maintain productivity and quality assurance expectations
Follow company policies and procedures
Maintain strict confidentiality of information
Maintain professionalism and rapport with coworkers and management
Communicate problems, complaints, and incidents to employees and management immediately
Perform work according to training and facility-specific procedures
Attend mandatory employee meetings and training sessions as directed
Maintain an acceptable attendance record and report to work as scheduled
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent from an accredited institute recognized by the State Department of Education
Experience with a multi-line phone system is required
Intermediate/advanced MS Office proficiency
One year of MS Office experience would be beneficial
Data entry, medical records, health care, insurance claims processing, and proofreading/editing experience would be beneficial
Ability to stay organized while working quickly
Strong attention to detail is required
Passing annual Introductory HIPAA examination
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
Ability to work Monday-Friday, 8:00am-4:30pm PST
High-speed internet connection and a distraction-free work environment for remote work
This job is not eligible for employment sponsorship

Benefits

Comp & perks

Remote work
High-speed internet connection required for remote work, subject to applicable expense reimbursement requirements (if any)
Post-offer health screenings and vaccinations, with case-by-case exemption review
Reasonable accommodations for individuals with physical and mental disabilities
Equal Employment Opportunity protections