CPC Processor, Customer Support

Datavant

. Ensure accurate and timely handling of release-of-information account issues for internal and external customers .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while managing release-of-information inquiries. Proficient in data entry and maintaining confidentiality in compliance with HIPAA regulations.

Highest-signal resume keywords

Customer Service SkillsData EntryHIPAA ComplianceMS Office ProficiencyMulti-Line Phone System Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMedical RecordsInsurance Claims ProcessingProofreadingAttention to Detail

Soft Skills

Professional CommunicationOrganizational SkillsProblem-SolvingRapport Building

Tools & Technologies

Multi-Line Phone SystemSoftware Systems

Certifications & Qualifications

ROI CertificationHIPAA Examination

Industry Keywords

Release of InformationHealth CareConfidentialityQuality Assurance

About the role

Key responsibilities & impact

Ensure accurate and timely handling of release-of-information account issues for internal and external customers
Answer release-of-information telephone calls and inquiries accurately and promptly
Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence
Document calls, inquiries, and resolutions in appropriate software systems
Follow department- and site-specific processes and procedures
Meet and maintain productivity and quality-assurance expectations
Follow company policies and procedures
Maintain strict confidentiality of information
Maintain professionalism and rapport with coworkers and management
Communicate problems, complaints, and incidents promptly
Perform work according to training and facility-specific procedures
Attend mandatory meetings and training sessions
Maintain acceptable attendance and report as scheduled
Work Monday through Friday, 7:30 AM–5:30 PM EST

Requirements

What you’ll need

High school diploma or equivalent from an accredited institute recognized by the State Department of Education
Friendly, professional manner of communication
Good customer service skills
Experience with a multi-line phone system
Computer proficiency, including intermediate/advanced MS Office knowledge
One year of experience would be beneficial
Data Entry, Medical Records, Health Care, Insurance Claims Processing, and proofreading/editing experience would be beneficial
Ability to stay organized while working quickly
Strong attention to detail
Passing annual Introductory HIPAA examination
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
Ability to provide a high-speed internet connection and distraction-free work environment
This job is not eligible for employment sponsorship

Benefits

Comp & perks

Remote work arrangement
High-speed internet connection requirement, subject to applicable expense reimbursement requirements (if any)
Equal Employment Opportunity protections
Reasonable accommodations for individuals with physical and mental disabilities
Post-offer health screenings and vaccinations as required by clients, with case-by-case exemption review
Mandatory training and in-service meetings