CPC Processor I, Customer Support

Datavant

. Work an 8.5-hour shift scheduled between 8:00 a.m.

Posted 10/5/2026full-timeRemote • Louisiana • United StatesMid-LevelSenior💰 $15 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication while managing inquiries and maintaining confidentiality. Proficient in data entry and familiar with healthcare processes, including HIPAA compliance and insurance claims processing.

Highest-signal resume keywords

Customer Service SkillsMulti-Line Phone System ExperienceMS Office ProficiencyHIPAA ComplianceData Entry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryInsurance Claims ProcessingProofreadingEditingHealth Care Knowledge

Soft Skills

Attention to DetailOrganizational SkillsProfessional CommunicationProblem-Solving

Tools & Technologies

Software Systems

Certifications & Qualifications

ROI CertificationHIPAA Examination

Industry Keywords

Medical RecordsConfidentialityQuality AssuranceProductivity Expectations

About the role

Key responsibilities & impact

Work an 8.5-hour shift scheduled between 8:00 a.m. and 9:00 p.m. ET, according to business needs
Answer and conduct business on the telephone while maintaining excellent customer service
Answer release-of-information telephone calls and inquiries accurately and promptly
Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence
Document calls, inquiries, and resolutions in the appropriate software systems
Follow department- and site-specific processes and procedures
Meet and maintain productivity and quality-assurance expectations
Follow company policies and procedures
Maintain strict confidentiality of information
Communicate promptly with employees and management about problems, complaints, and incidents
Perform work according to training, management direction, and facility procedures
Attend mandatory employee meetings and training sessions
Maintain an acceptable attendance record and report to work as scheduled
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent from an accredited institute recognized by the State Department of Education
Friendly, professional manner of communication
Good customer service skills
Experience with a multi-line phone system is required
Computer proficiency, including intermediate/advanced MS Office knowledge
One year of experience would be beneficial
Experience in data entry, medical records, health care, insurance claims processing, and proofreading/editing would be beneficial
Ability to stay organized while working quickly
Strong attention to detail
Must pass annual Introductory HIPAA examination
Must take and pass a 90-day ROI Certification course with a score of 85% or higher
Must complete client-required post-offer health screenings and provide proof/completion of required vaccinations as applicable
This job is not eligible for employment sponsorship

Benefits

Comp & perks

Post-offer health screenings
Vaccination coverage/requirements including flu shot, Tdap, and COVID-19 vaccination, with case-by-case exemptions where applicable
Reasonable accommodations for individuals with physical and mental disabilities
Equal Employment Opportunity protections