CPC Processor I, Customer Support

Datavant

. Work an 8.5-hour shift scheduled between 8:00 a.m.

Posted 10/5/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $15 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to communicate effectively while maintaining confidentiality. Proficient in data entry and familiar with health care processes, including HIPAA compliance and insurance claims processing.

Highest-signal resume keywords

Customer Service SkillsMulti-Line Phone System ExperienceMS Office ProficiencyAttention To DetailHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMedical Records ManagementInsurance Claims ProcessingProofreadingROI Certification

Soft Skills

Professional CommunicationOrganizational SkillsProblem-Solving

Tools & Technologies

MS Office

Certifications & Qualifications

High School DiplomaHIPAA ExaminationROI Certification

Industry Keywords

Health CareConfidentialityQuality AssuranceProductivity Standards

About the role

Key responsibilities & impact

Work an 8.5-hour shift scheduled between 8:00 a.m. and 9:00 p.m. ET, with the exact schedule determined by business needs
Answer and conduct business on the telephone while maintaining excellent customer service
Answer release-of-information telephone calls and inquiries accurately and promptly
Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence
Document all calls, inquiries, and resolutions in appropriate software systems
Follow department and site-specific processes and procedures
Meet and maintain productivity and quality assurance expectations
Follow company policies and procedures
Maintain strict confidentiality of information
Maintain professionalism and rapport with coworkers and management
Communicate problems, complaints, and incidents promptly to employees and management
Perform work according to training, direction, and facility-specific procedures
Attend mandatory employee in-service meetings and training sessions as directed
Maintain acceptable attendance and report to work as scheduled
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent from an accredited institute recognized by the State Department of Education
Friendly, professional manner of communication and good customer service skills
Experience with a multi-line phone system
Computer proficiency with MS Office at intermediate/advanced level
One year of experience with MS Office would be beneficial
Experience in data entry, medical records, health care, insurance claims processing, or proofreading/editing would be beneficial
Ability to stay organized while working quickly
Strong attention to detail
Passing annual Introductory HIPAA examination
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
Ability to complete required post-offer health screenings and vaccinations as applicable
This job is not eligible for employment sponsorship

Benefits

Comp & perks

Post-offer health screenings and proof and/or completion of vaccinations such as flu shot, Tdap, and COVID-19, with case-by-case exemption review
Reasonable accommodations for individuals with physical and mental disabilities
Equal Employment Opportunity protections