CPC Processor I, Customer Support

Datavant

. Work an 8.5-hour shift between 8 a.m.

Posted 10/27/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $15 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while managing inquiries and maintaining confidentiality in a healthcare environment. Proficient in data entry and MS Office, with the ability to follow established procedures and meet productivity expectations.

Highest-signal resume keywords

Customer Service SkillsMulti-Line Phone System ExperienceMS Office ProficiencyHIPAA Compliance KnowledgeROI Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMedical Records ManagementInsurance Claims ProcessingProofreadingAttention to Detail

Soft Skills

Professional CommunicationOrganizational SkillsProblem-Solving

Tools & Technologies

Software Systems for Documentation

Certifications & Qualifications

ROI CertificationHIPAA Examination

Industry Keywords

HealthcareConfidentialityQuality AssuranceProductivity Expectations

About the role

Key responsibilities & impact

Work an 8.5-hour shift between 8 a.m. and 9 p.m. ET based on business needs, including two 15-minute breaks and a 30-minute unpaid lunch
Answer release-of-information telephone calls and inquiries accurately and promptly
Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence
Document calls, inquiries, and resolutions in the appropriate software systems
Follow department- and site-specific processes and procedures
Meet and maintain productivity and quality assurance expectations
Follow company policies and procedures
Maintain strict confidentiality of information
Maintain professionalism and rapport with coworkers and management
Communicate problems, complaints, and incidents promptly
Perform work according to training, direction, and facility-specific procedures
Attend mandatory employee meetings or training sessions when directed
Maintain acceptable attendance and report to work as scheduled
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent from an accredited institute recognized by the State Department of Education
Friendly, professional manner of communication
Good customer service skills
Experience with a multi-line phone system is required
Intermediate/advanced MS Office proficiency; one year of experience beneficial
Experience in data entry, medical records, health care, insurance claims processing, or proofreading/editing beneficial
Ability to stay organized while working quickly
Strong attention to detail
Passing annual Introductory HIPAA examination
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
Must satisfy applicable post-offer health screening and vaccination requirements
This job is not eligible for employment sponsorship

Benefits

Comp & perks

Post-offer health screenings
Proof and/or completion of vaccinations such as flu shot, Tdap, and COVID-19, with case-by-case exemption review
Reasonable accommodations for individuals with physical and mental disabilities
Anonymous voluntary demographic questions that do not affect the application or hiring process