Customer Insights Analyst

Datavant

. Collect, clean, and analyze customer and operational data from multiple sources .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analytics, SQL proficiency, and business intelligence tools to derive actionable insights and support decision-making. Strong communication skills facilitate effective collaboration with cross-functional teams and presentation of complex findings.

Highest-signal resume keywords

SQL ProficiencyData AnalyticsSigma ComputingBusiness Intelligence ToolsMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisKPI MonitoringQuantitative AnalysisData CleaningPerformance MeasurementReport DevelopmentMetric DefinitionAnalytical MethodologiesData ValidationCloud Data Warehousing

Soft Skills

Analytical SkillsProblem-Solving SkillsAttention to DetailCommunication SkillsCollaboration Skills

Tools & Technologies

Sigma DashboardsTableauPower BIGoogle SheetsSnowflake

Industry Keywords

Customer InsightsOperational OutcomesBusiness TrendsCross-Functional CollaborationData Accuracy

Tech Stack

Tools & technologies

CloudSQLTableau

About the role

Key responsibilities & impact

Collect, clean, and analyze customer and operational data from multiple sources
Develop and maintain Sigma dashboards, recurring reports, and performance summaries
Use SQL to retrieve, combine, and analyze data
Monitor KPIs and translate findings into actionable insights
Conduct ad hoc analyses related to customer performance, medical record retrieval, operational outcomes, and business trends
Develop presentations and visual stories communicating complex findings
Partner with Customer Success, Operations, and cross-functional stakeholders to define reporting requirements and analytical solutions
Identify inefficiencies, performance gaps, and improvement opportunities through quantitative analysis
Evaluate business initiatives by measuring results and impact on customer and operational outcomes
Document business requirements, metric definitions, analytical methodologies, and findings
Validate data accuracy and consistency across dashboards, reports, and analyses
Support scalable reporting and customer insights capabilities within the Payer Retrieval business
Perform other relevant duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Economics, Data Analytics, Information Systems, or a related field
3+ years of experience in business analysis, customer insights, data analytics, operations analytics, or a related role
Experience with business intelligence and data visualization tools, including Sigma Computing
Strong proficiency in SQL and relational database concepts
Familiarity with cloud data warehouses, such as Snowflake
Strong analytical and problem-solving skills
Proficiency in Microsoft Excel and Google Sheets
Strong written and verbal communication skills, including presenting to technical and non-technical audiences
Strong attention to detail and commitment to data accuracy and quality
Ability to manage multiple priorities and collaborate in a fast-paced, cross-functional environment
Curiosity and ability to learn new business processes, tools, and data sources quickly
Hands-on experience building reports in cloud visualization platforms such as Tableau and Power BI
This job is not eligible for employment sponsorship
Depending on the state, ability to meet required post-offer health screenings and vaccination requirements

Benefits

Comp & perks

Total rewards strategy
Post-offer health screenings and vaccination support/requirements
Reasonable accommodations for individuals with physical and mental disabilities
Equal Employment Opportunity protections
Optional anonymous demographic survey participation
Remote work setting