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About the role
Key responsibilities & impact- Work Monday-Friday, 8:00am-4:30pm
- Process legal certification and subpoena requests accurately in accordance with privacy and compliance requirements
- Receive and process patient health information requests according to company and facility policies
- Maintain confidentiality and security of privileged information
- Maintain working knowledge of company and facility software
- Adhere to company and customer facility codes of conduct and policies
- Inform the manager about work, site difficulties, and fluctuating volumes
- Assist with additional duties and responsibilities as required
- Apply medical privacy regulations consistently to prevent unauthorized disclosure
- Manage and safeguard patient health records and ensure HIPAA compliance
- Prepare new patient charts using paper and electronic health record sources
- Assemble medical records accurately and completely in standard order
- Create digital images of paperwork for electronic medical records
- Retrieve and transmit patient records to internal and external requesters
- Answer inbound and outbound calls
- Assist with patient walk-ins
- Handle faxes, mail, data entry, and pickup scheduling as needed
- Meet site-specific productivity expectations
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- Must be at least 18 years old
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment regularly
- Professional verbal and written communication skills in English
- This job is not eligible for employment sponsorship
- Post-offer health screenings and required or applicable vaccinations may apply
- Experience in a healthcare environment (bonus point)
- Previous production/metric-based work experience (bonus point)
- In-person customer service experience (bonus point)
Benefits
Comp & perks- Post-offer health screenings and proof and/or completion of vaccinations such as flu shot, Tdap, and COVID-19, subject to client requirements
- Reasonable accommodations for individuals with physical and mental disabilities
- Equal Employment Opportunity protections
- Voluntary anonymous demographic questions that do not affect the application or hiring process