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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in processing medical record requests while maintaining confidentiality and compliance with HIPAA regulations. Exhibits strong organizational and communication skills to manage patient health records and provide excellent customer service in a fast-paced healthcare environment.
Highest-signal resume keywords
HIPAA ComplianceMedical Record ManagementData Entry SkillsCustomer Service ExperienceHealthcare Environment Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record Requests ProcessingPatient Health Information ManagementBasic Computer ProficiencyDigital Imaging of PaperworkData Entry
Soft Skills
Professional Communication SkillsDetail OrientedAbility to Organize and Manage TasksAdaptability to Changing PrioritiesRelationship Building
Tools & Technologies
Electronic Health RecordsOffice EquipmentFax MachinePrinters
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcarePatient PrivacyMedical RecordsConfidentialityProduction-Based Work
About the role
Key responsibilities & impact- Process release of information requests, specifically medical record requests, accurately and efficiently
- Take calls from patients, insurance companies, and attorneys to provide medical record status
- Receive and process requests for patient health information according to company and facility policies
- Maintain confidentiality and security of privileged information and comply with HIPAA and medical privacy regulations
- Maintain working knowledge of company and facility software
- Inform manager of work, site difficulties, and fluctuating volumes
- Manage patient health records and safeguard patient records
- Prepare new patient charts using paper sources and/or electronic health records
- Assemble medical records in standard order and ensure they are accurate and complete
- Create digital images of paperwork for storage in electronic medical records
- Retrieve and appropriately transmit records to internal and external requesters
- Answer inbound and outbound calls
- Assist with patient walk-ins and administrative duties such as faxes, mail, and data entry
- Schedule pickups as needed
- Meet site-specific productivity expectations and perform other assigned duties
Requirements
What you’ll need- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in the English language
- Detail and quality oriented as it relates to accurate and compliant information for medical records
- Strong data entry skills
- Must be able to work with minimum supervision responding to changing priorities and role needs
- Ability to organize and manage multiple tasks
- Able to respond to requests in a fast-paced environment
- This job is not eligible for employment sponsorship
- Post-offer health screenings and proof and/or completion of required vaccinations may be required by clients
- Experience in a healthcare environment
- Previous production/metric-based work experience
- In-person customer service experience
- Ability to build relationships with on-site clients and customers
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
Benefits
Comp & perks- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment provided, including computer, monitor, and virtual phone
- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401k Savings Plan
- Tuition Assistance