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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing medical record requests while ensuring compliance with HIPAA regulations and maintaining patient confidentiality. Proficient in data entry and managing patient health records with attention to detail and quality.
Highest-signal resume keywords
HIPAA ComplianceData Entry SkillsMedical Record ManagementPatient Privacy SafeguardingHealthcare Environment Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record Requests ProcessingData EntryChart PreparationDigital ImagingRecord Assembly
Soft Skills
Professional CommunicationDetail OrientedOrganizational SkillsAdaptabilityCustomer Service
Tools & Technologies
Electronic Health RecordsOffice EquipmentGeneral Computer Proficiency
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient Health InformationConfidentialityComplianceHealthcareProduction-Based Work
About the role
Key responsibilities & impact- Process release of information and medical record requests accurately and efficiently
- Safeguard patient privacy and ensure releases comply with authorizations, company policy, and HIPAA regulations
- Receive and process requests for patient health information according to company and facility policies
- Maintain confidentiality and security of privileged information
- Maintain working knowledge of company and facility software
- Inform manager of work, site difficulties, and fluctuating volumes
- Manage patient health records and ensure compliance with HIPAA standards
- Prepare new patient charts using paper and electronic health record sources
- Assemble medical records in standard order and ensure they are accurate and complete
- Create digital images of paperwork for electronic medical records
- Retrieve and appropriately transmit patient records to internal and external requesters
- Answer inbound and outbound calls from patients, insurance companies, and attorneys
- Assist with patient walk-ins, faxes, mail handling, and data entry as needed
- Meet site-specific productivity expectations
- Schedule pickups as needed
- Assist with additional duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in the English language
- Detail and quality oriented as it relates to accurate and compliant information for medical records
- Strong data entry skills
- Must be able to work with minimum supervision responding to changing priorities and role needs
- Ability to organize and manage multiple tasks
- Able to respond to requests in a fast-paced environment
- This job is not eligible for employment sponsorship
- Experience in a healthcare environment is a bonus
- Previous production/metric-based work experience is a bonus
- In-person customer service experience is a bonus
Benefits
Comp & perks- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment provided, including computer, monitor, and virtual phone
- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401k Savings Plan
- Tuition Assistance
- Post-offer health screenings and vaccinations as required by clients
- Reasonable accommodations for individuals with physical and mental disabilities