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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in processing medical record requests while maintaining confidentiality and security of patient information. Capable of managing multiple tasks in a fast-paced environment and providing effective communication and training support.
Highest-signal resume keywords
Health Information ManagementData Entry SkillsProfessional Communication SkillsConfidentiality and Security ComplianceTraining and Mentoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record ProcessingBasic Computer ProficiencyDigital Imaging of PaperworkReport GenerationPatient Chart Preparation
Soft Skills
Detail OrientedOrganizational SkillsProblem SolvingPresentation SkillsAbility to Work Independently
Tools & Technologies
Office EquipmentElectronic Health Records SoftwareFax MachinePrinters
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient Health InformationConfidentialityQuality AssuranceOperational InitiativesHealthcare Compliance
About the role
Key responsibilities & impact- Process all release of information, specifically medical record requests, accurately and efficiently
- Take calls from patients, insurance companies, and attorneys to provide medical record status
- Receive and process requests for patient health information according to company and facility policies
- Maintain confidentiality and security of privileged information
- Maintain working knowledge of company and facility software
- Inform the manager of work, site difficulties, and fluctuating volumes
- Manage, safeguard, retrieve, assemble, and transmit patient health records
- Prepare new patient charts from paper and electronic health record sources
- Create digital images of paperwork for electronic medical records
- Answer inbound and outbound calls
- Assist with patient walk-ins, faxes, mail, data entry, and pickups as needed
- Assist with training, mentoring, onboarding, and professional development of associates
- Generate reports for managers or facilities
- Participate in project teams, committees, quality assurance, and operational initiatives
- Lead training sessions and assist with new-hire and developmental training
- Inform senior leadership of issues, opportunities, and challenges
- Assist throughout the region with training, mentoring, and coverage
- Meet or exceed Level 1 productivity expectations
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- Must be 18 years of age or older
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- 1-year Health Information related experience
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in the English language
- Detail and quality oriented as it relates to accurate and compliant information for medical records
- Strong data entry skills
- Must be able to work with minimum supervision responding to changing priorities and role needs
- Ability to organize and manage multiple tasks
- Able to respond to requests in a fast-paced environment
- Presentation skills for small group settings
- Forward thinking and ability to problem solve
- This job is not eligible for employment sponsorship
Benefits
Comp & perks- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment provided, including computer, monitor, and virtual phone
- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401k Savings Plan
- Tuition Assistance
- Overtime during peak seasons when required
