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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing patient health records while ensuring HIPAA compliance and maintaining confidentiality. Exhibits strong organizational skills and attention to detail in processing medical record requests and utilizing office equipment effectively.
Highest-signal resume keywords
HIPAA ComplianceMedical Record ManagementData Entry SkillsProfessional Communication SkillsHealthcare Environment Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record Requests ProcessingPatient Chart PreparationElectronic Health Records ManagementData EntryDocument Imaging
Soft Skills
Detail OrientedOrganizational SkillsAbility to Work IndependentlyAdaptability to Changing PrioritiesCustomer Service Skills
Tools & Technologies
Office EquipmentComputer SoftwareTwo Computer Monitors
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient Health InformationConfidentialityMedical Privacy RegulationsProductivity ExpectationsHealthcare Environment
About the role
Key responsibilities & impact- Process release of information, specifically medical record requests, accurately and efficiently
- Take calls from patients, insurance companies, and attorneys to provide medical record status
- Receive and process requests for patient health information according to Company and Facility policies and procedures
- Maintain confidentiality and security of privileged information
- Maintain working knowledge of Company and facility software
- Adhere to Company and customer facility codes of conduct and policies
- Inform manager of work, site difficulties, and fluctuating volumes
- Assist with additional work duties and responsibilities as required
- Apply medical privacy regulations to prevent unauthorized disclosure
- Manage and safeguard patient health records and ensure HIPAA compliance
- Prepare new patient charts using paper sources and/or electronic health records
- Assemble medical records in standard order and ensure they are accurate and complete
- Create digital images of paperwork for electronic medical records
- Retrieve and appropriately transmit patient records to internal and external requesters
- Answer inbound and outbound calls
- May assist with patient walk-ins
- May assist with faxes, opening mail, and data entry
- Meet site-specific productivity expectations
- May schedule pick-ups
- Document information in multiple platforms using two computer monitors
Requirements
What you’ll need- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in the English language
- Detail and quality oriented as it relates to accurate and compliant information for medical records
- Strong data entry skills
- Must be able to work with minimum supervision responding to changing priorities and role needs
- Ability to organize and manage multiple tasks
- Able to respond to requests in a fast-paced environment
- This job is not eligible for employment sponsorship
- Post-offer health screenings and proof and/or completion of required vaccinations may be required
- Bonus points: Experience in a healthcare environment
- Bonus points: Previous production/metric-based work experience
- Bonus points: In-person customer service experience
- Bonus points: Ability to build relationships with on-site clients and customers
- Bonus points: Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
Benefits
Comp & perks- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment provided, including computer, monitor, and virtual phone
- PTO
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401k Savings Plan
- Tuition Assistance