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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient health records while ensuring HIPAA compliance and maintaining confidentiality. Proficient in data entry and communication, with a strong ability to organize and manage multiple tasks in a fast-paced healthcare environment.
Highest-signal resume keywords
HIPAA ComplianceData Entry SkillsPatient Health Record ManagementProfessional Communication SkillsBasic Computer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryMedical Record ManagementRecord AssemblyDigital ImagingPatient Chart Preparation
Soft Skills
Detail OrientedOrganizational SkillsAdaptabilityCustomer ServiceRelationship Building
Tools & Technologies
Electronic Health Record SoftwareGeneral Office EquipmentFax MachinePrinters
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare EnvironmentRelease Of InformationPatient ConfidentialityProduction-Based Work
About the role
Key responsibilities & impact- Process release-of-information requests and patient medical record requests accurately and efficiently
- Take calls from patients, insurance companies, and attorneys and provide medical record status
- Receive and process patient health information according to company and facility policies
- Maintain confidentiality, security, and HIPAA compliance for privileged patient information
- Maintain working knowledge of company and facility software
- Report work, site difficulties, and fluctuating volumes to the manager
- Manage patient health records and safeguard patient records
- Prepare new patient charts using paper and electronic health record sources
- Assemble medical records in standard order and ensure accuracy and completeness
- Create digital images of paperwork for electronic medical records
- Retrieve and appropriately transmit patient records to internal and external requesters
- Answer inbound and outbound calls
- Assist with patient walk-ins, faxes, mail, data entry, and pickup scheduling as needed
- Meet site-specific productivity expectations and perform other assigned duties
Requirements
What you’ll need- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment regularly
- Professional verbal and written communication skills in English
- Detail and quality oriented regarding accurate and compliant medical records information
- Strong data entry skills
- Able to work with minimum supervision and respond to changing priorities and role needs
- Ability to organize and manage multiple tasks
- Able to respond to requests in a fast-paced environment
- Not eligible for employment sponsorship
- Bonus: experience in a healthcare environment
- Bonus: previous production/metric-based work experience
- Bonus: in-person customer service experience
- Bonus: ability to build relationships with on-site clients and customers
- Bonus: process improvement suggestions and feedback to internal stakeholders
Benefits
Comp & perks- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment provided, including computer, monitor, and virtual phone
- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401k Savings Plan
- Tuition Assistance
- Post-offer health screenings and vaccinations as required by clients
- Reasonable accommodations for individuals with physical and mental disabilities