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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in processing medical record requests while maintaining confidentiality and compliance with HIPAA regulations. Exhibits strong organizational skills and attention to detail in managing patient health records and providing high-quality customer service.
Highest-signal resume keywords
HIPAA KnowledgeData Entry SkillsMicrosoft Office ProficiencyMedical Record ManagementCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryMedical Record ProcessingElectronic Health Record ManagementDocument ImagingChart PreparationInformation RetrievalOffice Equipment OperationBasic Computer ProficiencyDetail OrientationQuality Assurance
Soft Skills
Professional CommunicationOrganizational SkillsAdaptabilityCustomer Relationship BuildingTeam Collaboration
Tools & Technologies
Microsoft WordMicrosoft ExcelEHR SystemsFax MachinePrinters
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare EnvironmentPatient PrivacyConfidentialityComplianceMedical Terminology
About the role
Key responsibilities & impact- Process release of information, specifically medical record requests, accurately and efficiently
- Receive and process requests for patient health information according to Company and Facility policies and procedures
- Maintain confidentiality and security of privileged information and safeguard patient privacy under HIPAA
- Maintain working knowledge of Company and facility software
- Adhere to Company and customer facility codes of conduct and policies
- Inform manager of work, site difficulties, and fluctuating volumes
- Assist with additional work duties and responsibilities as required
- Manage patient health records
- Prepare new patient charts using paper and electronic health record sources
- Assemble medical records in standard order and ensure they are accurate and complete
- Create digital images of paperwork for storage in electronic medical records
- Retrieve and appropriately transmit patient records to internal and external requesters
- Answer inbound and outbound calls
- Assist with patient walk-ins as needed
- Handle faxes, open mail, and perform data entry as needed
- Meet site-specific productivity expectations
- Schedule pick-ups as needed
- Document information in multiple platforms using two computer monitors
- Provide customers with high-quality service
Requirements
What you’ll need- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in the English language
- Detail and quality oriented as it relates to accurate and compliant information for medical records
- Strong data entry skills
- Must be able to work with minimum supervision responding to changing priorities and role needs
- Ability to organize and manage multiple tasks
- Able to respond to requests in a fast-paced environment
- Full-time Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Ability to work in a high-volume environment
- Proficient in Microsoft Office, including Word and Excel
- This job is not eligible for employment sponsorship
- Post-offer health screenings and proof and/or completion of required vaccinations may be required by clients
- Preferred: Knowledge of HIPAA and medical terminology
- Preferred: Familiarity with different EHR and billing systems
- Bonus: Experience in a healthcare environment
- Bonus: Previous production/metric-based work experience
- Bonus: In-person customer service experience
- Bonus: Ability to build relationships with on-site clients and customers
- Bonus: Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
Benefits
Comp & perks- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
- PTO
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401k Savings Plan
- Tuition Assistance
- Reasonable accommodations for individuals with physical and mental disabilities