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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing patient health records while ensuring compliance with HIPAA standards and maintaining confidentiality. Exhibits strong communication skills and the ability to handle various administrative tasks in a healthcare environment.
Highest-signal resume keywords
HIPAA CompliancePatient Health Record ManagementMedical Privacy RegulationsProfessional Communication SkillsBasic Computer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocument PreparationRecord AssemblyElectronic Health RecordsMedical Record Imaging
Soft Skills
Customer ServiceRelationship BuildingProcess Improvement
Tools & Technologies
Office EquipmentFax MachinePrinters
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare EnvironmentPatient ConfidentialityProductivity Expectations
About the role
Key responsibilities & impact- Work Monday-Friday on 8-hour shifts scheduled between 8:00 AM and 5:30 PM EST
- Receive and process requests for patient health information according to Company and Facility policies and procedures
- Maintain confidentiality and security of privileged information
- Maintain working knowledge of Company and facility software
- Adhere to Company and customer facility codes of conduct and policies
- Inform manager of work, site difficulties, and fluctuating volumes
- Assist with additional work duties and responsibilities as required
- Apply medical privacy regulations to prevent unauthorized disclosure
- Manage and safeguard patient health records in compliance with HIPAA standards
- Prepare new patient charts and gather documents from paper sources and/or electronic health records
- Assemble medical records in standard order and ensure accuracy and completeness
- Create digital images of paperwork for storage in electronic medical records
- Respond to internal and external patient-record requests, retrieving and transmitting records appropriately
- Answer inbound and outbound calls
- Assist with patient walk-ins
- Handle faxes, open mail, perform data entry, and schedule pickups as needed
- Meet site-specific productivity expectations
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- Must be at least 18 years old
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment regularly
- Professional verbal and written communication skills in the English language
- This job is not eligible for employment sponsorship
- Experience in a healthcare environment (bonus point)
- Previous production/metric-based work experience (bonus point)
- In-person customer service experience (bonus point)
- Ability to build relationships with on-site clients and customers (bonus point)
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders (bonus point)
Benefits
Comp & perks- Post-offer health screenings and proof and/or completion of vaccinations such as flu shot, Tdap, and COVID-19 vaccination
- Reasonable accommodations for individuals with physical and mental disabilities
- Equal Employment Opportunity protections