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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing patient health records while adhering to HIPAA standards and maintaining confidentiality. Exhibits strong communication skills and the ability to handle various administrative tasks in a healthcare environment.
Highest-signal resume keywords
HIPAA CompliancePatient Health Record ManagementMedical Privacy RegulationsProfessional Communication SkillsBasic Computer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Chart PreparationData EntryElectronic Health RecordsRequest ProcessingRecord RetrievalDigital ImagingFax Machine OperationOffice Equipment UtilizationProductivity MetricsConfidentiality Maintenance
Soft Skills
Verbal CommunicationWritten CommunicationRelationship BuildingProcess ImprovementCustomer Service
Tools & Technologies
General Office EquipmentElectronic Medical Records SoftwareFax MachinesPrinters
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare EnvironmentPatient Health InformationConfidentialityCodes of ConductCustomer Facility Policies
About the role
Key responsibilities & impact- Work Monday-Friday, 8 hours per day
- Process all request types, including COC, patient, insurance, government, PAYI, PAYD, attorney, and standard requests
- Receive and process requests for patient health information according to Company and Facility policies and procedures
- Maintain confidentiality and security of privileged information
- Maintain working knowledge of Company and facility software
- Adhere to Company and Customer facility Codes of Conduct and policies
- Inform manager of work, site difficulties, and/or fluctuating volumes
- Assist with additional work duties or responsibilities as required
- Apply medical privacy regulations consistently to prevent unauthorized disclosure
- Manage, safeguard, and maintain patient health records in compliance with HIPAA standards
- Prepare new patient charts using paper sources and/or electronic health records
- Ensure medical records are assembled in standard order and are accurate and complete
- Create digital images of paperwork for storage in electronic medical records
- Retrieve and appropriately transmit patient records to internal and external requesters
- Answer inbound and outbound calls
- Assist with patient walk-ins
- Assist with faxes, opening mail, data entry, and scheduling pickups
- Meet site-specific productivity expectations
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- Must be at least 18 years old
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment regularly
- Professional verbal and written communication skills in English
- This job is not eligible for employment sponsorship
- Experience in a healthcare environment is a bonus
- Previous production/metric-based work experience is a bonus
- In-person customer service experience is a bonus
- Ability to build relationships with on-site clients and customers is a bonus
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders is a bonus
Benefits
Comp & perks- Overtime during peak seasons when required
- Post-offer health screenings and proof and/or completion of vaccinations such as flu shot, Tdap, and COVID-19, with case-by-case exemption review
- Reasonable accommodations for individuals with physical and mental disabilities