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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing medical record requests while ensuring compliance with HIPAA regulations and maintaining patient confidentiality. Proficient in customer service and data entry within a healthcare environment, with a focus on accuracy and efficiency.
Highest-signal resume keywords
HIPAA ComplianceMedical Record ManagementCustomer ServiceData EntryBasic Computer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record RequestsData EntryPatient Chart PreparationElectronic Health RecordsDocument AssemblyRecord RetrievalDigital ImagingConfidentiality MaintenanceCompliance AdherenceProductivity Management
Soft Skills
Professional CommunicationCustomer InteractionProblem-SolvingAdaptabilityTeam Collaboration
Tools & Technologies
Office EquipmentFax MachinePrintersGeneral Office Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare EnvironmentPatient PrivacyRelease of InformationConfidential InformationCompany Policy
About the role
Key responsibilities & impact- Process all release of information, specifically medical record requests, in a timely and efficient manner
- Ensure accuracy and provide customers with high-quality products and customer service
- Safeguard patient privacy and ensure releases comply with requests, authorizations, company policy, and HIPAA regulations
- Receive and process requests for patient health information according to company and facility policies
- Maintain confidentiality and security of privileged information
- Maintain working knowledge of company and facility software
- Adhere to company and customer facility codes of conduct and policies
- Inform manager of work, site difficulties, and fluctuating volumes
- Manage patient health records and ensure compliance with HIPAA standards
- Prepare new patient charts and gather documents from paper sources and/or electronic health records
- Assemble medical records in standard order and ensure accuracy and completeness
- Create digital images of paperwork for electronic medical records
- Retrieve and appropriately transmit patient records to internal and external requesters
- Answer inbound and outbound calls and provide medical-record status updates
- Assist with patient walk-ins and administrative duties such as handling faxes, opening mail, and data entry
- Meet site productivity expectations
- Schedule pickups as needed
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- Must be at least 18 years old
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in the English language
- This job is not eligible for employment sponsorship
- Preferred customer service, data entry, and release of information experience
- Bonus points for experience in a healthcare environment
- Bonus points for previous production/metric-based work experience
- Bonus points for in-person customer service experience
Benefits
Comp & perks- Full benefits
- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401k Savings Plan with matching contributions
- Tuition reimbursement
- Post-offer health screenings and proof and/or completion of vaccinations as required by clients
- Reasonable accommodations for individuals with physical and mental disabilities