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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in processing release-of-information requests and managing patient health records while ensuring compliance with HIPAA regulations. Exhibits strong communication skills and the ability to maintain confidentiality and security of sensitive information.
Highest-signal resume keywords
HIPAA ComplianceRelease Of InformationData EntryCustomer ServiceBasic Computer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record ManagementElectronic Health RecordsChart PreparationData EntryRecord AssemblyDigital ImagingRequest ProcessingConfidentiality MaintenanceProductivity ManagementProcess Improvement
Soft Skills
Professional CommunicationRelationship BuildingAdaptabilityTeam CollaborationProblem Solving
Tools & Technologies
Office EquipmentFax MachinePrintersGeneral Office Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare EnvironmentPatient PrivacyConfidential InformationCustomer-Facility PoliciesAdministrative Duties
About the role
Key responsibilities & impact- Process release-of-information requests and medical record requests accurately and efficiently
- Safeguard patient privacy and ensure releases comply with authorizations, company policy, and HIPAA regulations
- Receive and process requests for patient health information according to company and facility policies
- Maintain confidentiality and security of privileged information
- Maintain working knowledge of company and facility software
- Adhere to company and customer-facility codes of conduct and policies
- Inform the manager of work, site difficulties, and fluctuating volumes
- Manage patient health records and ensure HIPAA compliance
- Prepare new patient charts using paper sources and/or electronic health records
- Assemble medical records in standard order and verify accuracy and completeness
- Create digital images of paperwork for electronic medical records
- Retrieve and appropriately transmit patient records to internal and external requesters
- Answer inbound and outbound calls
- Assist with patient walk-ins and administrative duties, including faxes, mail, and data entry
- Meet site-specific productivity expectations
- Schedule pickups and perform other assigned duties
Requirements
What you’ll need- High School Diploma or GED
- Must be at least 18 years old
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in the English language
- This job is not eligible for employment sponsorship
- Preferred: Customer Service, Data Entry, and Release of Information experience
- Bonus points: Experience in a healthcare environment
- Bonus points: Previous production/metric-based work experience
- Bonus points: In-person customer service experience
- Bonus points: Ability to build relationships with on-site clients and customers
- Bonus points: Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
Benefits
Comp & perks- 401k saving plan
- Temporary 3–6 month assignment
- Post-offer health screenings and vaccinations as required by clients
- Reasonable accommodations for individuals with physical and mental disabilities
- Overtime opportunities during peak seasons when required