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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in processing medical record requests while ensuring compliance with HIPAA regulations and maintaining patient confidentiality. Skilled in utilizing office equipment and software to manage patient health information efficiently.
Highest-signal resume keywords
HIPAA ComplianceMedical Record ManagementCustomer Service ExperienceData Entry SkillsBasic Computer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record RequestsData EntryPatient Health Information ManagementElectronic Health RecordsChart PreparationDigital ImagingConfidentiality MaintenanceProduction Metrics ExperienceRelease of InformationOffice Equipment Utilization
Soft Skills
Professional Communication SkillsCustomer Service Orientation
Tools & Technologies
Fax MachinePrintersGeneral Office Equipment
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare EnvironmentPatient PrivacyCompany PolicyConfidential Information
About the role
Key responsibilities & impact- Process release-of-information requests and medical record requests accurately and efficiently
- Safeguard patient privacy and ensure releases comply with authorizations, company policy, and HIPAA regulations
- Receive and process patient health information requests according to company and facility procedures
- Maintain confidentiality and security of privileged information
- Maintain working knowledge of company and facility software
- Inform the manager of work, site difficulties, and fluctuating volumes
- Manage, safeguard, assemble, and maintain patient health records
- Prepare new patient charts using paper sources and/or electronic health records
- Ensure medical records are accurate, complete, and assembled in standard order
- Create digital images of paperwork for electronic medical records
- Retrieve and transmit patient records to authorized internal and external requesters
- Answer inbound and outbound calls and assist with patient walk-ins
- Handle faxes, mail, data entry, and pickup scheduling as needed
- Meet site-specific productivity expectations
- Perform other assigned duties
Requirements
What you’ll need- High School Diploma or GED
- Must be at least 18 years old
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment
- Professional verbal and written communication skills in the English language
- This job is not eligible for employment sponsorship
- Preferred Customer Service and Data Entry and Release of Information experience
- Experience in a healthcare environment is a bonus
- Previous production/metric-based work experience is a bonus
- In-person customer service experience is a bonus
Benefits
Comp & perks- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401k Savings Plan with matching contributions
- Tuition reimbursement
- Post-offer health screenings and vaccinations as required by clients
- Reasonable accommodations for individuals with disabilities