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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in processing medical record requests while ensuring compliance with HIPAA standards and maintaining confidentiality. Exhibits strong organizational skills and attention to detail in managing patient health records and responding to requests in a fast-paced environment.
Highest-signal resume keywords
HIPAA ComplianceMedical Record ManagementData Entry SkillsProfessional CommunicationHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record RequestsData EntryDocument ManagementPatient Chart PreparationDigital ImagingRecord AssemblyInformation RetrievalConfidentiality MaintenanceBasic Computer ProficiencyProcess Improvement
Soft Skills
Detail OrientedOrganizational SkillsAdaptabilityCustomer ServiceRelationship Building
Tools & Technologies
Office EquipmentComputer MonitorsFax MachinePrinters
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare EnvironmentMedical Privacy RegulationsPatient Health RecordsConfidential InformationProduction Metrics
About the role
Key responsibilities & impact- Process release-of-information requests and medical record requests accurately and efficiently
- Take inbound and outbound calls from patients, insurance companies, and attorneys
- Provide medical-record request status information
- Document information across multiple platforms using two computer monitors
- Maintain confidentiality and security of privileged information
- Apply medical privacy regulations and safeguard against unauthorized disclosure
- Manage, safeguard, and maintain patient health records in compliance with HIPAA standards
- Prepare new patient charts using paper and electronic health-record sources
- Assemble medical records in standard order and verify accuracy and completeness
- Create digital images of paperwork for storage in electronic medical records
- Retrieve and appropriately transmit patient records to internal and external requesters
- Assist with patient walk-ins and administrative duties such as faxes, mail, and data entry
- Inform the manager about work, site difficulties, and fluctuating volumes
- Meet site-specific productivity expectations
- Schedule pickups as needed
- Perform other assigned duties
Requirements
What you’ll need- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment
- Professional verbal and written communication skills in the English language
- Detail and quality oriented regarding accurate and compliant medical-record information
- Strong data entry skills
- Ability to work with minimum supervision and respond to changing priorities
- Ability to organize and manage multiple tasks
- Ability to respond to requests in a fast-paced environment
- Not eligible for employment sponsorship
- Experience in a healthcare environment (bonus)
- Previous production/metric-based work experience (bonus)
- In-person customer service experience (bonus)
- Ability to build relationships with on-site clients and customers (bonus)
- Ability to bring process-improvement suggestions and feedback to internal stakeholders (bonus)
Benefits
Comp & perks- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment provided, including computer, monitor, virtual phone, etc.
- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401k Savings Plan
- Tuition Assistance
- Potential post-offer health screenings and required vaccinations for client safety
- Reasonable accommodations for individuals with physical and mental disabilities