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About the role
Key responsibilities & impact- Process all release of information requests, specifically medical record requests, accurately and efficiently
- Take calls from patients, insurance companies, and attorneys to provide medical record status
- Receive and process requests for patient health information according to Company and Facility policies and procedures
- Maintain confidentiality and security of privileged information
- Maintain working knowledge of Company and facility software
- Adhere to Company and customer facility codes of conduct and policies
- Inform manager of work, site difficulties, and fluctuating volumes
- Manage patient health records and safeguard patient records in compliance with HIPAA standards
- Prepare new patient charts using paper sources and/or electronic health records
- Assemble medical records in standard order and ensure they are accurate and complete
- Create digital images of paperwork for storage in electronic medical records
- Retrieve and appropriately transmit patient records to internal and external requesters
- Answer inbound and outbound calls
- Assist with patient walk-ins and administrative duties including faxes, mail, and data entry
- Meet site-specific productivity expectations
- Schedule pickups as needed
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in the English language
- Detail and quality oriented as it relates to accurate and compliant information for medical records
- Strong data entry skills
- Must be able to work with minimum supervision responding to changing priorities and role needs
- Ability to organize and manage multiple tasks
- Able to respond to requests in a fast-paced environment
- This job is not eligible for employment sponsorship
- Bonus points if: Experience in a healthcare environment
- Bonus points if: Previous production/metric-based work experience
- Bonus points if: In-person customer service experience
- Bonus points if: Ability to build relationships with on-site clients and customers
- Bonus points if: Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
Benefits
Comp & perks- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
- PTO
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401k Savings Plan
- Tuition Assistance
- Post-offer health screenings and vaccinations as required by clients