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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing patient health records while ensuring HIPAA compliance and maintaining confidentiality. Exhibits strong communication skills and the ability to work effectively in a healthcare environment, handling various administrative tasks and customer interactions.
Highest-signal resume keywords
HIPAA CompliancePatient Health Record ManagementMedical Privacy RegulationsProfessional Communication SkillsBasic Computer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Chart PreparationData EntryMedical Record AssemblyElectronic Health Record ManagementRecord RetrievalFax HandlingMail ProcessingSchedulingProductivity TrackingOffice Equipment Operation
Soft Skills
Verbal CommunicationWritten CommunicationCustomer ServiceRelationship BuildingProcess Improvement
Tools & Technologies
General Office EquipmentElectronic Medical Records Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare EnvironmentPatient Health InformationConfidentialityCompany PoliciesCustomer-Facility Codes of Conduct
About the role
Key responsibilities & impact- Work 8:00 AM to 4:30 PM CST, Monday through Friday
- Receive and process requests for patient health information according to company and facility policies
- Maintain confidentiality and security of privileged information
- Maintain working knowledge of company and facility software
- Follow company and customer-facility codes of conduct and policies
- Inform the manager about work, site difficulties, and fluctuating volumes
- Assist with additional duties and responsibilities as required
- Apply medical privacy regulations consistently to prevent unauthorized disclosure
- Manage and safeguard patient health records and ensure HIPAA compliance
- Prepare new patient charts using paper and electronic health record sources
- Assemble medical records in standard order and ensure accuracy and completeness
- Create digital images of paperwork for electronic medical records
- Retrieve and appropriately transmit patient records to internal and external requesters
- Answer inbound and outbound calls
- Assist with patient walk-ins
- Handle faxes, open mail, perform data entry, and schedule pickups
- Meet site-specific productivity expectations
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- Must be at least 18 years old
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable using phones, fax machines, printers, and other general office equipment
- Professional verbal and written communication skills in English
- This job is not eligible for employment sponsorship
- Post-offer health screenings and required vaccinations may be required by clients
- Bonus: Experience in a healthcare environment
- Bonus: Previous production/metric-based work experience
- Bonus: In-person customer service experience
- Bonus: Ability to build relationships with on-site clients and customers
- Bonus: Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
Benefits
Comp & perks- Post-offer health screenings and proof and/or completion of vaccinations such as flu shot, Tdap, and COVID-19, subject to applicable exemptions
- Reasonable accommodations for individuals with physical and mental disabilities
- Equal Employment Opportunity protections