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About the role
Key responsibilities & impact- Process release-of-information requests and medical record requests accurately and efficiently
- Take calls from patients, insurance companies, and attorneys regarding medical record status
- Receive and process patient health information according to company and facility policies
- Maintain confidentiality, security, and compliance with HIPAA and medical privacy regulations
- Maintain working knowledge of company and facility software
- Inform the manager about work, site difficulties, and fluctuating volumes
- Manage patient health records and safeguard patient records
- Prepare new patient charts using paper and electronic health record sources
- Assemble medical records in standard order and ensure they are accurate and complete
- Create digital images of paperwork for electronic medical records
- Retrieve and transmit patient records to internal and external requesters
- Answer inbound and outbound calls
- Assist with patient walk-ins and administrative duties such as faxes, mail, and data entry
- Meet site-specific productivity expectations
- Schedule pickups as needed
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Proficiency with Microsoft Office, including Word and Excel
- Comfortable using phones, fax machines, printers, and other general office equipment
- Professional verbal and written communication skills in English
- Strong data entry skills
- Ability to work with minimum supervision and respond to changing priorities
- Ability to organize and manage multiple tasks
- Ability to respond to requests in a fast-paced environment
- Experience in a healthcare environment is a bonus
- Previous production/metric-based work experience is a bonus
- In-person customer service experience is a bonus
- This job is not eligible for employment sponsorship
Benefits
Comp & perks- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment provided, including computer, monitor, and virtual phone
- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401k Savings Plan
- Tuition Assistance
- Post-offer health screenings and vaccinations as required by clients
- Reasonable accommodations for individuals with physical and mental disabilities