Process Improvement Manager

Datavant

. Assess workflows, systems, handoffs, policies, documentation, and customer journeys for assigned processes and teams .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $98,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement and operational excellence, with a strong focus on process mapping, root-cause analysis, and cross-functional collaboration. Proven ability to translate customer and operational data into actionable insights while driving change and accountability.

Highest-signal resume keywords

Process ImprovementOperational ExcellenceCross-Functional LeadershipRoot-Cause AnalysisProcess Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingRoot-Cause AnalysisOperational Metrics AnalysisSOP DocumentationWorkflow RedesignData AnalysisChange ManagementLean MethodologySix SigmaProject Management

Soft Skills

Written CommunicationCollaborationChange AgentAccountabilityProblem-Solving

Industry Keywords

Customer JourneyOperational ValueQuality TrendsCustomer Pain PointsHealthcare Ecosystem

About the role

Key responsibilities & impact

Assess workflows, systems, handoffs, policies, documentation, and customer journeys for assigned processes and teams
Use customer contacts, employee feedback, quality trends, and operational metrics to identify recurring friction and quantify its impact
Lead process mapping, root-cause analysis, task audits, and workflow redesign
Document and standardize SOPs, controls, and operating practices across legacy teams
Identify opportunities to automate, eliminate, simplify, or streamline work
Partner with Operations, Customer Success, Product, Technology, Finance, Legal, Sales, and Marketing to resolve cross-functional customer pain points
Build business cases and prioritize opportunities based on customer impact, operational value, risk, effort, and feasibility
Partner with Training and Quality to ensure changes are understood, adopted, measured, and sustained
Track results including lower contact volume, reduced turnaround time, fewer errors, improved quality, increased productivity, and lower cost to serve
Serve as a visible change agent who creates accountability and drives disciplined execution
Datavant provides data collaboration and data solutions for organizations across the healthcare ecosystem

Requirements

What you’ll need

Experience in process improvement, operational excellence, project management, consulting, or transformation
Strong process-mapping and root-cause-analysis skills
Demonstrated success leading cross-functional initiatives
Experience translating customer and operational data into action
Strong written communication and documentation skills
Familiarity with Lean, Six Sigma, change management, or similar methods
Comfort working across multiple products, systems, teams, and legacy processes
This job is not eligible for employment sponsorship

Benefits

Comp & perks

Total rewards strategy
Post-offer health screenings and vaccinations as required by clients
Reasonable accommodations for individuals with physical and mental disabilities
Equal employment opportunity protections