Senior Director, Client Success

Datavant

. Lead client experience strategy and team performance across the full account portfolio .

Posted 10/5/2026full-timeRemote • United StatesSenior💰 $180,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success and account management within the healthcare sector, with a strong focus on risk adjustment, revenue growth, and strategic relationship management. Proven ability to lead teams, optimize financial performance, and drive business process improvements using data analytics and business intelligence tools.

Highest-signal resume keywords

Client Success ManagementRisk Adjustment ExpertiseFinancial AcumenData/BI Tools ProficiencyC-Suite Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Experience StrategyAccount ManagementProcess EngineeringRevenue GrowthPerformance Standards DevelopmentSLA FrameworksHealthcare Data PrivacyData AnalyticsBusiness IntelligenceRisk Adjustment Processes

Soft Skills

LeadershipExecutive CommunicationNegotiationPresentation SkillsChange Management

Tools & Technologies

ExcelPower BISQL

Industry Keywords

HealthcareHealth InsurancePayer/Provider/Vendor EcosystemClient RetentionStrategic Consulting

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead client experience strategy and team performance across the full account portfolio
Own strategic direction, financial performance, and long-term retention of client relationships
Build and scale talent, governance, and processes for the Client Success organization
Partner with executive stakeholders up to the C-suite to translate market, regulatory, and competitive insight into strategy
Align client roadmaps with Datavant corporate and Business Unit priorities
Guide prioritization of high-impact initiatives balancing financial performance, operational feasibility, and client value
Drive business process improvements using process engineering, AI, Business Intelligence, and Third-Party Organization partnerships
Lead, coach, and develop CSMs, Senior CSMs, and Managers
Build talent strategies, succession plans, and performance standards
Own executive relationships and oversee implementations, renewals, growth, and escalations
Apply healthcare, risk adjustment, and retrieval expertise to identify expansion opportunities
Manage the full account portfolio to achieve revenue, retention, and growth goals
Partner with Sales, Product, Operations, and Technology leadership
Establish governance models and scalable frameworks across the Business Unit
Resolve systemic barriers and high-impact issues
Set KPIs and use analytics and financial insights to optimize outcomes
Deliver executive-ready presentations and translate complex metrics into narratives

Requirements

What you’ll need

10+ years of progressive experience in client success, account management, or strategic consulting within healthcare, health insurance, or healthcare data/technology
5+ years of people leadership managing managers or multi-level teams
Deep expertise in Risk Adjustment and Retrieval processes, SLA frameworks, and the Payer/Provider/Vendor ecosystem
Working knowledge of HIPAA and healthcare data privacy requirements
Experience managing C-suite relationships within large, complex enterprise accounts
Proven track record owning revenue, retention, and growth targets for a multi-million-dollar portfolio
Experience building and scaling talent strategies, succession plans, and performance standards across multi-level teams
Strong financial acumen
Advanced proficiency with data/BI tools such as Excel, Power BI, and SQL
Exceptional presentation, negotiation, and executive communication skills
Ability to lead through organizational change, ambiguity, and competing priorities
BA/BS degree or equivalent experience
Advanced degree a plus
This job is not eligible for employment sponsorship

Benefits

Comp & perks

Total rewards strategy
Post-offer health screenings and vaccinations as required by clients
Reasonable accommodations for individuals with physical and mental disabilities
Equal Employment Opportunity workplace
Optional anonymous demographic survey participation