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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in healthcare technology and customer engagement, with a strong focus on managing complex government accounts and fostering trust-based relationships. Skilled in strategic program management, effective communication, and driving customer value through product adoption and satisfaction.
Highest-signal resume keywords
7+ Years Experience In Healthcare Technology4+ Years Experience In Federal GovernmentStrategic Program And Project ManagementEffective Communication And Relationship BuildingExperience With RWD/RWE And HIPAA Privacy Requirements
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementProject ManagementCustomer EngagementValue ManagementData AnalysisClinical Data UnderstandingRWD/RWE ApplicationDrug Development KnowledgeHealthcare Systems IntegrationGovernment Contracting Experience
Soft Skills
Empathetic CommunicationRapport BuildingStrategic ThinkingCollaborationProblem Solving
Industry Keywords
Government AccountsHealthcare TechnologyPatient ConsentClinical TrialsFederal Health AgenciesCROsHealth Analytic CompaniesCustomer-Centric CultureStakeholder EngagementAccount Health
About the role
Key responsibilities & impact- Own engagement management and value management for a dedicated portfolio of up to 5 government-practice accounts
- Accelerate end-to-end value across the account portfolio
- Develop deep understanding of government and government channel-partner accounts through engagement-focused meetings, workshops, and quarterly business reviews
- Innovate ways to support partners in achieving their defined success outcomes
- Learn customer goals and strategies and connect Datavant solutions and products to those goals
- Lead complex programs involving multiple partners and contractors
- Balance analysis with speed to execution, prioritize effectively, and escalate complex edge cases
- Drive customer value through product adoption, satisfaction, account health, and lasting relationships
- Collaborate with cross-functional partners and surface insights influencing product and sales strategies
- Apply a self-service-first approach to internal and external problem solving
- Communicate and present effectively while maintaining internal and external relationships
- Help create a company-wide customer-centric culture
Requirements
What you’ll need- 7+ years experience in healthcare technology and customer facing roles (required)
- 4+ years experience in the federal government or with government contractors and government adjacent organizations (required)
- Experienced strategic program and project manager focused on connecting the dots thinking that puts client value at the center of everything
- Proven ability to build deep, trust-based relationships with customer stakeholders
- Skilled at expanding relationships beyond direct contacts through rapport-building
- Demonstrated ownership of complex, high-value customer accounts
- Strategic thinker who connects cross-customer trends to shape value propositions
- Effective and empathetic internal and external communication
- Preferred: experience within a government agency or government-adjacent organization, RWD health analytic companies, CROs, or healthcare systems integrators
- Preferred: experience with clinical data, RWD/RWE, patient consent, and/or HIPAA privacy requirements
- Preferred: application of RWD and RWE in pharmaceutical and life sciences
- Preferred: understanding of drug development and/or clinical trials
- Preferred: experience with technology in multiple federal health agencies/departments
- Preferred: experience working with program officers, CORs, and senior government stakeholders as clients
- Job is not eligible for employment sponsorship
Benefits
Comp & perks- Additional variable compensation eligibility
- Total rewards compensation strategy
- Post-offer health screenings and vaccinations as required by clients
- Reasonable accommodations for individuals with disabilities
- Equal Employment Opportunity protections