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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing healthcare operations with a strong focus on compliance, quality, and performance metrics. Proven ability to lead teams, drive process improvements, and ensure effective service delivery in a fast-paced environment.
Highest-signal resume keywords
Healthcare Operations ManagementHIPAA ComplianceTeam Leadership and DevelopmentKPI Analysis and Decision-MakingProcess Improvement Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ExecutionService Delivery PerformanceMetrics and Dashboard UtilizationProcess Improvement IdentificationStaffing and Scheduling Management
Soft Skills
Coaching and MentoringProblem-SolvingCross-Functional CollaborationPerformance Issue ResolutionEmployee Growth Support
Tools & Technologies
EMR SystemsWorkforce Management ToolsContinuous Improvement Methodologies
Industry Keywords
ROI ServicesHIMLarge-Scale Production EnvironmentLean MethodologiesNew York City Travel
About the role
Key responsibilities & impact- Lead operational execution across assigned sites and ensure timely, high-quality, compliant ROI services
- Oversee Supervisors and frontline teams
- Manage staffing, scheduling, and productivity
- Own service delivery performance, including SLAs, quality, cost, and throughput
- Collaborate with Workforce Management on staffing plans and schedules
- Analyze KPIs including TAT, OTD, quality, and productivity
- Ensure compliance with HIPAA, DMPO, UAD, and standardized procedures
- Coach staff, address performance issues, and support employee growth
- Serve as first operational escalation point for site-level execution issues
- Coordinate with the Network Operations Center on aging, exceptions, and workflow disruptions
- Support new-hire training and readiness for centralized training
- Maintain skills matrix and assist with work assignment optimization
- Contribute to continuous improvement initiatives and transformation pilots
- Work with VPO and Account Management on client communication
- Deliver success metrics including SLA, quality, cost, efficiency, scalability, reduced rework, team engagement and retention, and technology adoption
Requirements
What you’ll need- Experience managing teams in healthcare operations, HIM, or a large-scale production environment
- Demonstrated ability to coach and develop people leaders
- Comfort using metrics and dashboards to guide operational decision-making
- Strong understanding of HIPAA and regulated workflows
- Problem-solving skills and ability to respond quickly to operational fluctuations
- Ability to identify process improvement needs and appropriate solutions
- Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services
- Must live within 1 hour driving distance of New York City
- Frequent travel within New York City required
- This job is not eligible for employment sponsorship
- Bonus: experience with ROI workflows or EMR systems
- Bonus: experience leading multi-site teams
- Bonus: experience with Lean or continuous improvement methodologies
Benefits
Comp & perks- Total rewards strategy
- Post-offer health screenings and vaccinations as required by clients
- Reasonable accommodations for individuals with physical and mental disabilities
- Equal Employment Opportunity employer