FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing healthcare operations with a strong focus on compliance, quality, and performance metrics. Proven ability to lead teams, drive process improvements, and enhance operational efficiency while ensuring adherence to HIPAA regulations.
Highest-signal resume keywords
Healthcare Operations ManagementHIPAA ComplianceTeam Leadership and DevelopmentOperational Performance AnalysisProcess Improvement Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI AnalysisWorkforce ManagementService Level Agreements (SLAs)ROI WorkflowEMR SystemsLean MethodologiesContinuous ImprovementOperational Decision-MakingMetrics and DashboardsProblem-Solving
Soft Skills
CoachingCollaborationCommunicationPerformance ManagementAdaptability
Tools & Technologies
Network Operations Center (NOC)Workforce Planning ToolsTraining SystemsSkills Matrix
Industry Keywords
HealthcareRegulated WorkflowsOperational ExecutionProduction EnvironmentEmployee Growth
About the role
Key responsibilities & impact- Lead operational execution across assigned sites and ensure timely, high-quality, compliant ROI services
- Oversee Supervisors and frontline teams
- Manage staffing, scheduling, and productivity with Workforce Management
- Own service delivery performance, including SLAs, quality, cost, and throughput
- Analyze KPIs including TAT, OTD, quality, and productivity to identify gaps and develop action plans
- Ensure compliance with HIPAA, DMPO, UAD, and standardized operational procedures
- Coach staff, address performance issues, and support employee growth
- Serve as the first point of operational escalation for site-level execution issues
- Coordinate with the Network Operations Center on aging, exceptions, and workflow disruptions
- Support new-hire training and readiness for centralized training
- Maintain a skills matrix and assist with work assignment optimization
- Contribute to continuous improvement initiatives and transformation pilots
- Work with VPO to address concerns with Account Management for client communication
- Achieve SLA, quality, and cost targets
- Improve operational efficiency and scalability, reduce rework and waste, retain engaged teams, and support new technology adoption
Requirements
What you’ll need- Experience managing teams in healthcare operations, HIM, or a large-scale production environment
- Demonstrated ability to coach and develop people leaders
- Comfort using metrics and dashboards to guide operational decision-making
- Strong understanding of HIPAA and regulated workflows
- Problem-solving skills and ability to respond quickly to operational fluctuations
- Ability to identify process improvement needs and appropriate solutions
- Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services
- ROI workflow or EMR systems experience is a bonus
- Experience leading multi-site teams is a bonus
- Experience with Lean or continuous improvement methodologies is a bonus
- Must be able to work in the United States
- This job is not eligible for employment sponsorship
Benefits
Comp & perks- Total rewards strategy
- Post-offer health screenings and vaccinations as required by clients
- Reasonable accommodations for individuals with physical and mental disabilities
- Equal Employment Opportunity workplace
- Optional anonymous demographic survey participation
- No employment sponsorship