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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in coaching and motivating teams within a production-based or healthcare operations environment, with a focus on compliance, quality, and continuous improvement. Proficient in managing workflows, performance metrics, and fostering a positive team culture.
Highest-signal resume keywords
Team LeadershipHIPAA CompliancePerformance CoachingWorkflow ManagementContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance MonitoringQuality ChecksSOP AdherenceMetrics AnalysisTraining DevelopmentProcess ImprovementStaff SchedulingError Pattern AnalysisSkills Matrix ManagementTechnology Adoption
Soft Skills
Strong CommunicationTeam EngagementDetail OrientationPositive Team CultureCoaching Ability
Tools & Technologies
DashboardsWorkflow ToolsEMRsEpicCerner
Industry Keywords
Healthcare OperationsCompliance StandardsSLA TargetsProductivity ImprovementRisk Management
About the role
Key responsibilities & impact- Lead, coach, and motivate frontline and Global team members to meet daily productivity and quality expectations
- Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging
- Drive adherence to standardized processes and operating procedures
- Monitor performance dashboards and adjust workflows to maintain TAT and OTD goals
- Perform quality checks and retrain team members based on error patterns or SOP deviations
- Enforce compliance standards and immediately escalate risk or privacy concerns
- Partner with the Manager, Service Delivery on staffing, scheduling, and performance improvement
- Support new hire onboarding and reinforce Phase 1 training content
- Maintain an accurate skills matrix for work assignment and staff development
- Participate in continuous improvement initiatives and operational pilots
- Foster a positive and inclusive team culture reflecting Datavant values
- Support adoption of technology-enabled workflows
- Achieve SLA and quality targets, improve productivity and cost efficiency, reduce rework and waste, and support team engagement and retention
- Work with the Manager to address concerns with the Account Management team for client communication
Requirements
What you’ll need- Experience leading teams in a production-based or healthcare operations environment
- Strong understanding of HIPAA and Release of Information (ROI) compliance requirements
- Ability to coach performance, provide feedback, and build team engagement
- Comfort navigating dashboards, metrics, and workflow tools
- Detail orientation with a commitment to accuracy, compliance, and process discipline
- Strong communication skills in person, over video, and in writing
- Forward-thinking mindset with a passion for continuous improvement
- Experience with EMRs such as Epic or Cerner is a bonus
- Experience in a metric-driven environment is a bonus
- Experience training and developing team members is a bonus
- This job is not eligible for employment sponsorship
Benefits
Comp & perks- Total rewards strategy
- Post-offer health screenings and required or applicable vaccinations
- Reasonable accommodations for individuals with physical and mental disabilities
- Equal employment opportunity protections