Training Specialist

Datavant

. Identify skill and knowledge gaps across customer service teams .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $64,000 - $74,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering effective training programs, including instructor-led and virtual training, while analyzing performance gaps and evaluating learner readiness. Proficient in developing training materials and facilitating skill development in customer service environments, particularly within regulated industries.

Highest-signal resume keywords

Training Program DesignInstructor-Led Training DeliveryPerformance Gap AnalysisLearning Management System (LMS)Cross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Material DevelopmentAssessment CreationFacilitation SkillsCoaching SkillsKnowledge EvaluationOrganizational SkillsVirtual Training ExperienceCustomer Service TrainingProcess Change SupportInstructional Design

Soft Skills

Communication SkillsCollaboration Skills

Tools & Technologies

Learning Management System (LMS)Virtual Learning Platforms

Industry Keywords

Healthcare ExperienceRegulated Industry ExperienceCustomer ServiceContact Center Training

About the role

Key responsibilities & impact

Identify skill and knowledge gaps across customer service teams
Decide on training solutions and recommend priorities to Customer Service leadership
Advise leaders and cross-functional partners on training strategy and timing
Set learning objectives and success measures
Design new-hire and ongoing training programs
Create and maintain facilitator guides, learner materials, job aids, practice exercises, and assessments
Partner with subject matter experts and process owners to ensure content accuracy
Lead instructor-led and virtual training for customer service associates
Deliver ongoing skill development, product release, process change, and refresher training
Adjust delivery based on learner needs and understanding
Coach learners during training and transition to live customer work
Evaluate learner knowledge and readiness through observation, practice scenarios, knowledge checks, and assessments
Recommend whether associates move into production, receive extended training, or receive additional support
Analyze training results and recommend program improvements
Coordinate schedules, rosters, system access, training environments, and materials
Maintain training records and reports in the learning management system
Protect confidential, proprietary, and health information
Support training, knowledge management, and operational readiness priorities as assigned

Requirements

What you’ll need

4+ years of training experience
Experience designing and delivering instructor-led and virtual training
Strong facilitation, coaching, and communication skills
Experience developing training materials, job aids, and assessments
Ability to analyze performance gaps and evaluate learner readiness
Strong organizational and cross-functional collaboration skills
Customer service or contact-center training experience preferred
Healthcare or other regulated-industry experience preferred
Experience with LMS and virtual learning platforms preferred
Experience supporting product, system, or process changes preferred
Experience facilitating and managing training programs for geographically distributed or remote teams preferred
L&D instructional design or related experience preferred
This job is not eligible for employment sponsorship

Benefits

Comp & perks

Total rewards strategy
Post-offer health screenings and vaccinations as required by clients
Reasonable accommodations for individuals with physical and mental disabilities
Equal Employment Opportunity protections