VP, Service Delivery

Datavant

. Lead regional operations across multiple markets, Managers, Supervisors, and frontline and Global staff .

Posted 11/5/2026full-timeRemote • United StatesLead💰 $146,500 - $156,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading multi-site healthcare operations, focusing on KPI performance, compliance-driven workflows, and large-scale transformation initiatives. Proven ability to coach leaders, manage change, and drive operational excellence across diverse teams.

Highest-signal resume keywords

Multi-Site Healthcare Operations LeadershipKPI Performance ManagementCompliance-Driven WorkflowsChange ManagementLean/Six Sigma Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI AnalysisBudgetingStandardizationAutomationTransformation ExecutionData-Driven Decision MakingOperational Escalation ManagementService Delivery Model DesignFinancial Performance MonitoringContinuous Improvement Initiatives

Soft Skills

Leadership DevelopmentCollaborationCoachingMotivationCommunication

Tools & Technologies

Cognos

Industry Keywords

Healthcare OperationsRegulated Operational EnvironmentsHIMROIStandardization Programs

Tech Stack

Tools & technologies

CognosGo

About the role

Key responsibilities & impact

Lead regional operations across multiple markets, Managers, Supervisors, and frontline and Global staff
Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
Ensure adherence to standardized workflows and compliance requirements across all sites
Partner with Workforce Management to forecast labor needs and ensure appropriate staffing
Interpret regional KPI trends and create action plans to improve performance
Lead continuous improvement initiatives and transformation pilots
Respond to operational escalations routed through Account Management
Partner cross-functionally with NOC, Training, Implementation, Product, Compliance, Account Management, and Go-To-Market
Coach and develop Managers and emerging leaders
Drive adoption of digital and global workflows
Design and evolve the service delivery operating model
Lead large-scale delivery transformations involving standardization, automation, and technology enablement
Ensure delivery capabilities scale without linear increases in cost or headcount
Review and resolve negative and neutral customer service surveys
Analyze monthly regional budgeting and accounting reports, including Cognos
Monitor financial performance and quality, explain financial variances, and maintain budget controls
Oversee hiring, training, motivation, coaching, development, discipline, and termination of associates within the reporting structure
Achieve SLAs, quality and cost targets, delivery scalability, transformation execution, engagement, and retention

Requirements

What you’ll need

Significant experience leading multi-site healthcare or large-scale operations teams
Strong leadership capabilities with the ability to develop leader-of-leaders
Fluency in operational KPIs and data-driven decision making
Experience leading compliance-driven, standardized workflows
Ability to manage change and scale new processes across diverse teams
Strong collaboration skills across cross-functional partners
Experience in HIM, ROI, or similar regulated operational environments (bonus)
Experience leading transformation or standardization programs (bonus)
Lean/Six Sigma background (bonus)
Must be eligible to work without employment sponsorship
May be subject to post-offer health screenings and vaccination requirements

Benefits

Comp & perks

Total rewards strategy
Post-offer health screenings and vaccinations as required by clients
Reasonable accommodations for individuals with physical and mental disabilities
Equal Employment Opportunity workplace
Optional anonymous demographic survey participation
No employment sponsorship