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David Kennedy Recruitment Ltd.

Customer Advisor, Polish

David Kennedy Recruitment Ltd.

. Handle incoming customer calls and emails .

Posted 9/21/2026full-timeAthens • GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on revenue generation through cross-selling and upselling. Proficient in maintaining accurate records and adapting communication styles to meet diverse customer needs.

Highest-signal resume keywords
Native Or Near-Native PolishFluent In EnglishSales ExperienceCustomer Service SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Active ListeningCustomer-Oriented ApproachExcellent Communication Skills
Industry Keywords
Cross-SellingUpsellingCase-Handling QuotasCustomer InteractionsCommunication Procedures

About the role

Key responsibilities & impact
  • Handle incoming customer calls and emails
  • Provide accurate, valid and complete information using the appropriate methods and tools
  • Identify opportunities to generate revenue through cross-selling and upselling during customer interactions
  • Meet individual and customer service team targets, including case-handling quotas
  • Maintain accurate records of customer interactions and process customer accounts and documentation
  • Follow established communication procedures, guidelines and policies

Requirements

What you’ll need
  • Native or near-native level of Polish
  • Fluent in English
  • Previous sales experience with the ability to generate revenue through cross-selling and upselling
  • Strong telephone customer service and active-listening skills
  • Customer-oriented approach and ability to adapt communication to different customer profiles
  • Excellent communication skills
  • Good MS Office skills

Benefits

Comp & perks
  • Indefinite contract
  • 14 salaries per year
  • Hybrid model
  • Daily meal voucher
  • Private health insurance, including dental and optical care
  • Challenging working environment
  • Employee events
  • Free gym and wellbeing activities
  • Rooftop cinema with Acropolis views
  • And many more!