Customer Service Agent, Japanese

David Kennedy Recruitment Ltd.

. Deliver excellent customer service and manage customer needs through phone, email and messaging channels .

Posted 11/11/2026full-timeRemote • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on attentiveness, empathy, and effective communication. Proficient in managing customer inquiries and operational matters while maintaining high integrity and attention to detail.

Highest-signal resume keywords

Native Japanese Language ProficiencyCustomer Service SkillsVerbal And Written Communication SkillsProfessional Telephone EtiquetteAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPatienceConsistency

Industry Keywords

Customer-Facing RolePartner-Facing RoleOperational EfficiencySelf-Service InitiativesFast-Paced Environment

About the role

Key responsibilities & impact

Deliver excellent customer service and manage customer needs through phone, email and messaging channels
Support customers with enquiries related to hotels, flights, activities and other travel products
Professionally handle a high volume of customer and partner enquiries
Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries
Identify opportunities to improve customer service through self-service initiatives and process improvements
Provide feedback and contribute to initiatives that improve operational efficiency
Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching
Perform office-based administrative duties whenever required
Work collaboratively with the wider team to contribute to the overall customer experience

Requirements

What you’ll need

Native Japanese and good command of English
At least 1 year of experience in a customer-facing or partner-facing role
Strong customer service skills, including attentiveness, empathy, patience and consistency
Excellent verbal and written communication skills
Professional telephone etiquette
Excellent attention to detail
Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements
High degree of integrity and ability to handle confidential information
Ability to work effectively in a fast-paced environment

Benefits

Comp & perks

Work-from-home arrangement in Philippines
Competitive compensation package
Performance bonus opportunities
Employee benefits
Career and professional development opportunities
Access to thousands of free learning courses
Initial training and ongoing coaching
Inclusive and supportive working environment
Opportunity to work within a global team
Relocation support
And many more!