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Customer Service Representative, Dutch
David Kennedy Recruitment Ltd.. Provide customer support for diabetes monitoring products, answering product-related questions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support for diabetes monitoring products, with strong skills in troubleshooting, complaint handling, and effective communication in both Dutch and English. Capable of accurately recording customer interactions and following established procedures while providing high-quality service.
Highest-signal resume keywords
Native/Near-Native DutchB2 Level EnglishCustomer Service SkillsComplaint HandlingTroubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTroubleshootingProblem SolvingRecording Customer InteractionsQuality Standards Adherence
Soft Skills
Strong CommunicationComplaint Handling
Certifications & Qualifications
High School DiplomaGreek AFMGreek AMKA
Industry Keywords
Diabetes Monitoring ProductsCustomer InteractionBack-Office ActivitiesEscalation Procedures
About the role
Key responsibilities & impact- Provide customer support for diabetes monitoring products, answering product-related questions
- Guide customers through device use and basic troubleshooting
- Handle customer contacts by voice and email, and support back-office activities
- Record customer interactions accurately and follow established procedures and quality standards
- Identify issues that need additional support and escalate complex or unresolved cases to the appropriate team
Requirements
What you’ll need- Native/near-native level of Dutch
- English at B2 level, both written and spoken
- High school diploma
- Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication
- EU citizenship
- Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
- Available for on-site work in Athens on rotational shifts
Benefits
Comp & perks- Easter and Summer bonuses
- Meal allowance
- Health insurance from the hire date
- 1.67 business days of annual leave per month in the first year, plus Greek public holidays
- Access to a learning platform
- International working environment