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Customer Support Representative, Korean
David Kennedy Recruitment Ltd.. Deliver professional, efficient and friendly customer support via live chat, email and telephone .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities, effectively communicating in both Korean and English while resolving inquiries and complaints. Maintains accurate records and collaborates with internal teams to ensure high-quality service delivery.
Highest-signal resume keywords
Fluent Korean CommunicationCustomer Service ExperienceLive Chat SupportProblem-Solving SkillsInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportAccount ManagementTechnical Issue ResolutionService-Related RequestsRecord Keeping
Soft Skills
Excellent CommunicationInterpersonal SkillsProblem-Solving Skills
Industry Keywords
IGamingOnline BettingCustomer-Facing EnvironmentContact Centre Experience
About the role
Key responsibilities & impact- Deliver professional, efficient and friendly customer support via live chat, email and telephone
- Assist Korean-speaking customers across multiple brands with account enquiries, general information and service-related requests
- Investigate and resolve customer concerns, complaints and technical or account-related issues
- Work closely with internal departments to ensure enquiries are resolved accurately and efficiently
- Maintain detailed and accurate records of customer interactions and resolutions
- Develop a thorough understanding of company products, services, policies and procedures
- Consistently deliver excellent service while meeting agreed quality and performance standards
- Communicate clearly and professionally with customers in Korean and English
Requirements
What you’ll need- Native or fluent Korean, both written and spoken
- Good command of English, written and spoken
- Previous experience in customer service, customer support, contact centres, sales or another customer-facing environment
- Experience handling customer enquiries through live chat, email or telephone
- Excellent communication, interpersonal and problem-solving skills
- Comfortable working rotational shifts, including weekends and public holidays
- Willingness to relocate to Nicosia, Cyprus
- Previous experience in iGaming, online betting or a related industry would be advantageous, but is not essential
- Additional languages would be considered an advantage
Benefits
Comp & perks- Full-time employment with an international organisation
- Relocation and visa assistance for eligible candidates
- Multicultural and supportive working environment
- Opportunity to gain valuable experience within the international iGaming industry
- Career development and progression opportunities
- Training and ongoing professional support
- The opportunity to live and work in sunny Cyprus
- And many more!